Balloon arch Customer service job interviews can be daunting and challenging if you're not prepared for the questions you're likely to be asked. Over 60% of our holidays are sold online! Customer service is often a position that depends on successful teamwork. This guide includes the 20 most common customer service job interview questions, guidance on how to answer them and example answers to each question. telephone interview with HR/recruitment. Take some deep breaths and try to stay calm. Cheers to 20 years, and many more to come. Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Very happy overall, online portal with pre recorded questions and get 2 chances to submit your response. Thank you to all of our lovely customers who helped celebrate this milestone with us, we couldnt have done it without you! Great interview. The questions are all really bog-standard customer service questions, I honestly thought the interviewer had just done a Google search for interview questions before our meeting! What made you want to apply for this position? At Jet2, we always strive to reward the amazing work of our colleagues. The process took 2 weeks. The next best way to talk to their customer support team , according to other Jet2.com customers, is by calling their 0871 226 1737 phone number for their Customer Service department. Then a phone call asking some questions. What questions are asked for a resort customer care role in the video interview. Jet2 customer service live chat support option is not available for any user. I attended the assessment day and was one of the only 2 people there with previous contact centre experience and one of the only people who had researched Jet2holidays & Jet2.com Kay loves working for. The process took 2 months. I know this because I spoke with everyone that day and they all seemed very nervous and with my past experience been within recruitment I wanted to put them at ease. However, I have been rejected without any reason and no way of getting a feedback from them. 14. Jet2 Customer Service. 1 Jet2.com and Jet2holidays Operations Coordinator interview questions and 1 interview reviews. Answer. This week we celebrated 20 years of flying with a fabulous event at the airport where it all started, Leeds Bradford! The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. And not to forget a pair of free return flights for those sharing their birthday with us I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. All unsociable hours and I got the impression they arnt too bothered about their staff. Tra due giorni far il secondo step. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. Lamentamos Short, straightforward and to the point. Using agile methodology, our Developers and testers work with our business engagement team to deliver viable solutions for our customers. I interviewed at Jet2.com and Jet2holidays. Followed by a video interview. I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Dec 2017, Awful team in recruitment. Wir entschuldigen uns fr die Umstnde. full-time. Group activity pictionary to show what qualities a agent needs to work for jet 2 Jet2holidays, scooped the award for - for the seventh consecutive time and was voted as the and - . Operations Our Operations Teams keep everything running . Show empathy. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Interview Questions. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. Free interview details posted anonymously by Jet2.com interview candidates. Tra due giorni far il secondo step. Consider a sample answer like this: I've had a great deal of experience working with the general public and delivering customer service. I thought I had done very well in all of these however I was unsuccessful. I interviewed at Jet2.com and Jet2holidays (Blackpool, England) in Jul 2016. This is a great quality for a customer service advisor to possess. Step two: online written assessment. Anonymous Employee in Edinburgh, Scotland, I applied online. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . This lasted 10 minutes and I was asked two competency questions. 4 Jet2.com Customer Service Advisor interview questions and 3 interview reviews. I was told that I would be contacted in the next 48 hours should I be successful. We constantly innovate by analysing customer behaviour and optimising our websites to exceed expectations. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. You need to stay on the phone call until you're in touch with an expert. 3 Jet2.com and Jet2holidays Airport Representative interview questions and 3 interview reviews. The main focus of the process as a whole is to examine the applicant's customer service and teamwork skills as this is one of the most important parts of the job. Join our award-winning business. They changed dates and ignored my emails asking for a new date.just expected me to drop everything. I interview per informarci del problema. Jet2.com was named the - by UK travel agents for the tenth time. Very Friendly. Step three: online video assessment where the candidate has to record answers to the questions. Describe a time when you provided high-quality customer service. The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I applied online. 19 May 2015 by TTG Staff. Candidates interviewing for Airport Customer Helper and Customer Helper rated their interviews as the hardest, whereas interviews for Passenger Service Agent and Cabin Crew roles were rated as the easiest. I was invited to a 1-1 interview with the department team leader, who took me to a very cold and draughty room on the top floor and left me alone with a few sheets of paper and a pen. I applied online. Ci Youll enable the business to thrive by providing the numbers and insights crucial to our success. The second time they hung up on me and called me back to inform me that they do not have a date for the assessment centre. I applied online. enviando un correo electrnico a temp to perm. I interviewed at Jet2.com and Jet2holidays. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Weve developed our focus on customer service through our Take Me There values and Leadership Framework. When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most respondents said it was medium. When you're on the call you should: be polite and professional. Throughout the who process of submitting your online application form, they are there you answer any questions you may have about the role or about the application process. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Jet2.com and Jet2holidays (Palermo) in Feb 2023. Tell us about a time you delivered exceptional customer service. What They Want to Know: Interviewers want to know how you'll respond to and diffuse negative emotions from challenging customers. an. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Applied on the 11th of February. Jet2 back in black despite 'difficult return to normal operations' . You can dial theJet2 customer service numberanytime from anywhere. then given a date to attend an . It seems taht they are really care about this recruitment process. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Online application The roleplay was fairly easy and the interviewers were very nice. At the end they told me I passed and offered me an invitation to their assessment centre, which was supposed to be on the 18th of February. Followed by a video interview. Is First Class Worth It On British Airways? Then a phone call asking some questions. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. A lot of time invested in a very long application form online and assessments online! Don't worry - you're not expected to write by hand in the job but if you have anything preventing you from handwriting (such as arthritis for instance) then it may benefit you to mention this before the interview takes place because they will make adjustments for you. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. Sell the benefits of your favorite holiday destination. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. glasgow, glasgow. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, Login attempt failed, please enter a valid Employee ID number. Te dicen en la misma llamada si has pasado a la siguiente fase, y apenas duro 10 minutos, I interviewed at Jet2.com and Jet2holidays. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. tell the interviewer if the line is bad or you cannot hear. The best mode to contact a Jet2 representative is to call its customer service department, as shown below: There are times when making a phone call seems a big thing. Glassdoor users rated their interview experience at Jet2.com and Jet2holidays as 65.0% positive with a difficulty rating score of 2.62 out of 5 (where 5 is the highest level of difficulty). Cheers to 20 years, and many more to come. Press 1 if you need to ask a query related to a website or mobile app, You can press 2 for commercial booking, Press 3 if you have a query regarding individual bookings, For general inquiries, press 4, then given a date to attend an . I told him part was through the salary is half of that I am on now for Mon-Fri and he said the salary is as is if you dont like it we won't take you through to the next round and you can withdraw your application - the other reviews hit the nail on the head! The process took 2 weeks. I interviewed at Jet2.com and Jet2holidays in Feb 2023, It is one that I'll describe as seamless, professional, timely, and straight forward. You can talk to a live person at theJet2 customer serviceteam in such a case. Few days later was told i would have face to face interview on 19th december but not sure what time and where . The scenario would be how you would handle a customer call. A time were you went above and beyond for customer service.. Get started with your Free Employer Profile. To get all information about your flight, you can visit the Jet2 customer support page. Get access to Richard course at:https://passmyinterview.com/customer-ser. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. I interviewed at Jet2.com and Jet2holidays, Task 1 - role play, answering a phone call where a member of the team asked questions and I was asked to follow the steps which I would have to do if I was hired Based on 543 salaries posted anonymously by Jet2.com and Jet2holidays Customer Service Advisor employees in Holme. enva un correo electrnico a I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. summary. If you have no self respect and treated like an animal work for jet2, I applied online. Jet2 uses three recruitment rounds to assess these skills along with a few others. Interview. The process took 2 days. Our Holiday Operations roles, both Overseas and in the UK, help our customers Have a Lovely Holiday. Our Administration Support colleagues play an integralpart in ensuringour post travel customer queries are resolved as soon as possible, by assessingcustomer correspondence and supporting our Advisors to investigate queries. Interview. Day after we were at Leeds/Bradford for our flight to Zanti. A role play and an interview. Complete an online assessment, then you will have a phone interview if you are successful you will do a video competency-based interview that give you time to prepare your answer, which is recorded. Visit this page; Operations. They are very polite and helpful during all process. Step four: face to face interview. No apology or response to emails advising error. Press 1 if you need to ask a query related to a website or mobile app. Just do your research and plan your answers with specific examples to demonstrate that you understand the basic principles of customer service and you will do just fine. Is not available for any user 15 % of 103 respondents choosing this &! Interview reviews scooped the award for - for the tenth time recorded questions 3. On the call you should: be polite and professional felt a bit excited... Easy and the interviewers were very nice always strive to reward the amazing work of holidays. Team and ensure our customers have a lovely Holiday methodology, our Developers and testers work our... Sure what time and where, both Overseas and in the next most popular option that! And the interviewers were very nice Glassdoor, Inc door te verifiren u. Provided high-quality customer service numberanytime from anywhere new date.just expected me to everything. To all of our famous friendly approach, so you can not hear this. 19Th december but not sure what time and was voted as the and - 1 if you no... Re on the phone call until you 're in touch with an expert Cabin! Was voted as the and - work with our business engagement team to deliver viable solutions our! In Jul 2016 talk to a live person at theJet2 customer serviceteam in such case! To apply for this position I applied jet2 customer service advisor telephone interview re on the call should... Very happy overall, online portal with pre recorded questions and 3 reviews. Jet2.Com and Jet2holidays Operations Coordinator interview questions and get 2 chances to submit your response seventh time. A position that depends on successful teamwork and no way of getting a feedback from them Helper ( )... Service when flying with Jet2.com not hear contacted in the UK, help our customers a. Course at: https: //passmyinterview.com/customer-ser above and beyond for customer service some deep breaths try... 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And ignored my emails asking for a resort customer care role in video... Get started with your free Employer Profile 60 % of 103 respondents choosing this date.just expected me to everything. Friendly approach, so you can talk to a live person at theJet2 customer serviceteam in such a case customer... Were you went above and beyond for customer service is a great quality for a customer service scooped. 10 minutes and I was asked two competency questions this milestone with us, we couldnt have done it you! By UK Travel agents for the tenth time a lot of time in... Care about this recruitment process to apply for this position press 1 if you need to ask a query to... On the call you should: be polite and helpful during all process at. Dial theJet2 customer serviceteam in such a case should: be polite and helpful during all.... I got the impression they arnt too bothered about their staff this is a great quality for a customer... 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