You could cancel service in two ways: online or on the phone. Also, they provide a deal of thirty (30) days money-back guarantee. Since this technology depends on internet strength, it has proven unreliable over the years, negatively impacting call clarity and voice quality. You can cancel your Suddenlink subscription up to the last day of the billing period before the next service period begins. -The same issues continued as before, and in fact got worse over the next few days. You do not need to be home for this pre-assessment. It offers a range of services including high-speed internet, cable television, broadband phone, advertising, and home security. 2. ), Someone 18 years or older will be present for the duration of the visit, All gates and fences are unlocked as the technician may need to access the inside and outside of your home, All your equipment (cable boxes, modems, etc.) With the last representative I offered to take a screenshot of my phone to prove that I have had ZERO incoming calls today, period. This will continue until you cancel your account. Thus, after diligently, following the above-stated procedures, your Suddenlink service will be cancelled. Payment may be requested when you are scheduling your appointment with a sales representative. Community Phones landline service is 31-35% cheaper than traditional and digital landlines, 20-25% cheaper than VoIP, and a whopping 73% cheaper than a cell phone. If youre in a different part of the country, heres a handy-dandy table with Suddenlinks support hours adjusted for your time zone. Appointment was set for 07JUL2020 0800 - 1100 07JUL2020 Approximately 1010 Suddenlink Tech arrived (a Contract Installation Tech, however, representing Suddenlink). Check for Outages Service Appointments (0) Contact Us Chat FAQs User Guides Premium Technical Support App Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV I am not used to the customer being repeatedly accused of lying about a technician when I have no reason to do so. Our wait times averaged one to five minutes, with one lasting 15 minutes. Link your email or bank account to our app, and well point out which services you should get rid of and save a decent amount of cash. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Our technicians will not install and set up: To be ready for your appointment, please be sure that: Once you schedule an appointment, you will need to be home during the time window. Has your service with Suddenlink left you disappointed? Traditional landline providers are bundling phone services with expensive internet and services you dont need. {{hr}}:{{min}}{{daySlot}}, Your Log into your account. She then asked to make sure that we needed a phone line serviced. Julia: I will hang up with you and make you ho through this whole process . If youd prefer to speak to a rep about your move, call, Let em down easy. steps outlined below to contact Suddenlink. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. Customers have reported several call drops and poor call quality on VoIP calls. Need a nerd to help you sort em out? While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. 5. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. What to do If You Are Unable to Cancel or Have Unnecessary Fees. She asked me to confirm my address, which I read off the statment, and she said it was incorrect. Read on to learn how to cancel a Suddenlink subscription and switch to Community Phone! . Need help? If the problem persists, call Suddenlink Customer Support at 1-877-794-2724. Call quality and clarity are dependent on the strength of your internet connection. Log into your Suddenlink account. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If youre not certain which service will work better for you, check our succinct comparison breakdown below: When youre paying for many services in smaller monthly or weekly installments, the real cumulative cost can surprise you. Call Suddenlink at 1-866-659-2861 and ask about your options. How often did you sign up for a flashy new online service, only to lose sight of it after a few days? Add the most recent copy of your Suddenlink bill. Chat (7 days a week): 9:00 a.m.midnight (CST). Switch to Community Phone and say goodbye to poor service, hidden charges, and disappointment. In response to the complaint, Suddenlink spoke with the customer on May 24, 2022, to acknowledge receipt of the complaint and apologize for any poor experience. Community Phone is a transparent and reliable landline service provider with NO hidden charges, NO contracts, and a 4-day risk-FREE trial. Depending on the type of installation selected (standard vs premium): . Can You Get a Prorated Refund When You Cancel Suddenlink? and get assistance with a wide-ranging list of tasks and issues, including: Suing people and companies in small claims court, Protecting yourself from stalking and harassment, Securing refunds for delayed or canceled flights, Holding the line when calling customer service. You can also renegotiate your contract with Suddenlink here to reduce your monthly bills. You can reach a live, human Suddenlink representative by calling 1-877-794-2724 between the hours of 8:00 a.m. and 8:00 p.m. MondayFriday or 9:00 a.m. and 6:00 p.m. on Saturdays. She asked to put me on hold and went to put herself on mute to talk to another employee about where the tech was. 4. Note: If its your first time logging in, youll see a general snapshot of your account. Something else to consider is Suddenlinks Business Premier Technical Support. constantly changing schedule cannot plan anything outside of work. Request Suddenlink to port your current number to Community Phone. they hung on on me 5 times before I finally got to the final customer retention person and here are some highlights of that conversation. For this article, our experts spent hours hunting down and testing Suddenlink contact numbers, exploring its online help resources, and researching what customer said about their experience. Invalid password, please complete all fields. This means: If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. Customers have filed Suddenlink complaints, many of which have to do with billing issues. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Stay updated on the latest products and services anytime anywhere. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. Please email us at help@communityphone.org or call us at 888-582-4177 if you would like us to come to you sooner. The fee is about $200 together with other outstanding service and equipment charges. We can even guide you through fighting sexual harassment or asking for your money back when the company offers no refunds. Finally I got someone who was willing to listen to the situation, who introduced themselves more than once (Cynthia) and who checked my phone number in the system (apparently it still hadn't been changed from the earlier one that we hadn't ever heard of, even after the previous tech said that they changed it), asked me a security question, and confirmed that the correct number was and had been on my account. Here is the correct number to call, based on your location: Bronx, Brooklyn or Westchester: (718) 860-3514 New Jersey: (973) 230-6048 Long Island: (631) 393-0637 Connecticut: (203) 870-2583 ^Greg" There are two types of appointments that you can choose: 1Standard ($99) and Premium ($149). When we did connect to a rep, they were eager to help and well-informed, making the encounters mostly short and sweet. Suddenlink provides the following services as a brand under the Altice USA Corporation: Suddenlink is a popular cable provider; this means that the last mile of their broadband services are distributed through coaxial cable networks. While they cant legally stop you from canceling your account, they do have a lot of extra fees involved so many people struggle to cancel their account the right way and avoid high final bills. Open a blank MS Word or Google Doc document. Follow these steps: You wont find instructions on how to break up with Suddenlink in its FAQ. How To Cancel Suddenlink Online in 2022. - During my call at noon, I explained that the technician hadn't been here and that we didn't see him. Here's how you can cancel your Suddenlink service subscription on its website: Log into your account Click on the Account section Find the Account termination option Confirm your choice Cancel Suddenlink via Phone Give a ring to Suddenlink's customer service on 877-694 9474 and request the cancelation of your subscription. Click on "Account Details". If you dont want to deal with tiresome agents and salespeople over the phone or in-person, check out how effortless DoNotPays method is: It is as easy as one-two-three. After you have chosen option 3 to terminate services on the Suddenlink Voice main menu, within 30 secs, Suddenlink should process your termination request, and your service should be disconnected. He proceeded to talk over me while I was trying to ask the questions that I had about what to do next and finally hung up without saying goodbye. Make sure all pets are secured and that the technician will have clear access to the equipment being serviced. , they dont have a very favorable cancellation policy. SUPPORT. The fine print stipulates that there are no refunds or credits for partially used subscriptions nor are any of your payments refundable. You must have JavaScript enabled to use this form. I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. She was pleasant and for the first time I felt like someone was actually trying to help me. Example: Suddenlink chat 093019. Select 'View details' for a real time update on when the technician will arrive. Have your account information ready as they might need your contact info and details about the services you use. Address, which I read off the statment, and a 4-day risk-FREE trial issues as. 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