My fingerprint reader stopped working as well. Ultraloq, the most trusted brand of smart locks. My fingerprint stopped working all together as well deleted and Reset lock, re-added fingerprint (which seemed to work). - Keypad is very reliable 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. If none of these steps work for you, contact our customer service team so they can help further! A new one was sent out under the warranty and less . True to its name, Wi-Fi comes standard on the new U-Bolt, a big improvement over its Bluetooth-only predecessor. Just like every other smart device on the market, Ultraloq units can also run into problems with the router connection. Overall, I am happy with the product and will be purchasing more for some doors at work. Ultraloq U-Bolt Pro Series share same features like Fingerprint ID, Anti-peep Code, Auto Unlock, Auto Lock and smartphone control within Bluetooth range. You will receive an email once it's back in stock! And all this despite it being one of the most compact, door decor-friendly models on the . Normal User can always unlock via fingerprint, code or App. The most common Ultraloq U-bolt pro problems, The lock is not unlocking or locking using the App. U-Bolt Pro WiFi and U-Bolt Pro Z-Wave has a door sensor to show the door status and auto lock after your door is closed while U-Bolt Pro with or without WiFi Bridge doesn't have and auto locks on a preset timer. *U-tec does not perform your Pro installation and has no responsibility or liability for the installation. Ultraloq U-Bolt Pro is not open when you press the button. Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. Note: Restart the lock, don't reset the lock. To ensure the best service, please register your account at www.u-tec.com/register.html. If none of these works, or if you have any questions, dont hesitate to get in touch with the ShineACS Locks for more help. Interior part only Not compatible with every deadbolt in the market. Troubleshooting is a common problem of Ultraloq UL3 U-Bolt Pro. Or you can also view the webiste directly. Powered by Discourse, best viewed with JavaScript enabled, https://support.u-tec.com/hc/en-us/requests/new. Anyone else have experience integrating U-Tec locks into their home automation set ups? 1 put of 10 times is it successful. Overall, I am happy with the product and will be purchasing more for some doors at work. Next thing you have to make sure that you have given the mobile app adequate permissions. Used to cover batteries and product label.Knob I've changed the batteries, updated the lock & tried everything. Youre not liable for any delivery damages. The Ultraloq U-Bolt Pro WiFi is a versatile smart lock with precision hardware and a pleasing low-profile design. The device must be securely fastened to the door to work correctly. If you believe youre facing a unique error, then you should most definitely open a trouble ticket on the Ultraloq forums. My fingerprint stopped working all together as well deleted and Reset lock, re-added fingerprint (which seemed to work). Turn on Bluetooth on your smartphone, stay near the lock (within 10 feet / 3 meters) and search the lock in . Please try again. Can always be used within the range set and auto It also allows for greater customization by allowing homeowners to choose from various colors for the base unit and cover plates. In factory default mode, any fingerprints can unlock the lock. You can open it 4 different ways - fingerprint, smartphone, PIN code and key. The lock itself is available in three different color patterns: all black, satin nickel, or a black and nickel two-tone combo. Samsung fingerprint digital door lock: Best with up to 100 user codes. 6 months later can no longer link/pair app to lock (Ultra loq U Bolt not Pro). nothing. Then, after entering my home the door will lock/unlock itself. 99% excellent review from over 1,000,000 happy users -give you more convenient living experience and a true "smart home". This will take between 3-5 seconds. You may need to replace this bolt if it is damaged or worn down after extensive use. Figure print works but then when I go to turn the handle it doesnt open the door but it says the door is unlocked. Check the depth of the frames hole. Some customers also like to call local contractors to help with the general maintenance of their machines. (Ultra loq U Bolt not Pro). 2.95 x 4.92 x 1.39 inch / 75 x 125 x 35.3 mm (back panel), 2.95 x 2.95 x 1.22 inch / 75 x 75 x 31 mm (front panel), Outside lock body: -22 F (-30 C) to 149 F (65 C) IP65 Rated, Inside lock body: 14 F (-10 C) to 131 F (55 C), U-Bolt Pro, U-Bolt Pro + Bridge, U-Bolt Pro Z-Wave: Up to 1 year, Standard Bluetooth, optional WiFi (2.4GHz, 802.11 b/g/n) or, Alexa, Google Assistant, IFTTT, SmartThings, 2-1/8 inch (54 mm) diameter face hole & 1 inch (25 mm) diameter latch @Saltzman We created a ticket 102512 for you, and please check your email. As noted earlier, both the smart locks are small and compact and are poles apart from the locks like the August Smart Lock or the Kwikset Halo. Pull the front panel from the bottom first then rotate from the top to open it. optional Bridge. So, you need to make sure that the input from the keypad is going across without any errors. I have the Pro WIFI unit - installed in May, 2022. I also power cycled and reset it. Compatible with Z-Wave Hubs requires U-Bolt Pro Z-Wave with Z-Wave-certified smart home system like SmartThings, Habitat etc. Beyond those two issues, the lock is great! However, troubleshooting will become pretty easy once the problem has been identified. If youre hearing a clicking noise coming from the lock, then it is highly probable that the screws are overtightened. Please let me know how to fix it. U-tec and Ultraloq brands and products are trademarked and protected under law in the United States. Also, check for any debris lodged in your locks bolt hole. More articles about keypad lock not working: Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. Ive also have just started seeing the same issue. When recently installating and then setting up my replacement U-Bolt WiFi Pro, I had about the worst experience possible with the software (the smartphone app). If so many people are having the same issue it must be some sort of defect. Standalone Mode is NOT available after the lock is registered in App! Lever. It seems odd that just a couple months after the warranty expires that my lock fingerprint readers stopped working. It recognizes the fingerprint around 0.5 seconds. Ultraloq U-Bolt Pro is not working correctly. Please try again. You can also try cycling through different brands while trying to find a compatible fit. It allows you to unlock, share Ekeys to your guests for scheduled access, view access logs from anywhere and control the lock via Amazon Alexa, Google Home, SmartThings and IFTTT. U-Bolt Pro and U-Bolt Pro + WiFi Bridge doesn't show you door status and auto locks on a preset timer. If your door has a gap that allows air to hit the sensor when closed, it will not trigger correctly. I have a U-Bolt Pro purchased in November 2020. Wont open when you push down, only when you pull up. Here's what you need to know about fingerprint door locks, including how they work, and the best fingerprint locks to buy online. Please contact customer support before returning the product to the store. Ive been using my lock for a while now and I love it. Tried replacing batteries. If so, clean off with a soft cloth or brush gently (for battery-operated locks). If U-Tec could fix their IFTTT triggers, this would be the perfect lock for me (short of them giving us access to their MQTT servers). Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. The Ultraloq U-Bolt Pro keypad stopped working. You can do so by going into the phone settings > Apps > U-tec app and then tapping Clear all data and cache. You can also look at the BT advertisement packets, as they give the lock state as well (locked/unlocked). Adjust the lock orientation on the lock.Solution 2. Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android).Step 2 When my wife then comes to let me in (considerably a short-term workaround), when she releases the lock, it's slightly difficult to turn and you can actually hear it almost release pressure/gas as it lets go. Step 4. Nice things about the new U-Bolt-Pro-WiFi. Make sure that your finger and Fingerprint Reader are clean and dry. Baffling. I wonder if the new frame ware update messed it up. Gatoff September 11, 2022, 6:29pm 10. Weird. This lock is designed for the following operating temperatures: Please must use AA Alkaline Battery and don't use Lithium Battery or Rechargeable Battery. Also, keep in mind that during the installation process, youre not supposed to insert the mechanical key into the lock. Combo; Cloud Platform. All you have to do is to check the network band, range, and interferences. Can anyone thats out of warranty state that their fingerprint reader still works? Dust and Water ProtectionBuilt to Withstand Heat and Cold. The lock alone garnered at least 3 stars from me. Just enter any 16-digit code, as long as a correct code is included in what you entered, you can open the door. They mate I am having the same issue. Used to insert 4 AA alkaline batteries. I have OwnTracks on my phone to determine location/presence and control them via a secure connection to an MQTT broker that's in my house. Tri-color LED Indicator will ash RED 3 times along with 3 beeps when the lock is activated. Recently though the fingerprint reader is not responding at all. You can send a lock/unlock command (OK). I bought mine last year Jan so yeah out of warranty as well. Make sure that the screws are not too tight. Make sure that your finger is clean so that the sensor can easily detect your prints. Please replace batteries. Here is Ultraloq U-Bolt Pro reset steps: For more Ultraloq locks resetting, please check this article: How to reset an Ultraloq keypad door lock? Out of range. Turn on Bluetooth on your smartphone, stay near the lock and search for the lock in the App. Note: Lithium batteries may have a longer life, but when they begin to fail, they fail quickly. Its also possible to use it with Alexa and Google Home devices. Install and test the lock with the door open to avoid being locked out. No response at all. You will have to cycle through many replacements within a few weeks. expires. There was an error signing up for restock notifications. Grant access for family, guests and people you trust.1. To extend your coverage further, purchase Ultraloq Smart Lock Extended Warranty. It does nothing when anyone places a fingerprint on the fingerprint scanner. 1) The location-based auto unlock takes about 30 seconds to unlock as you stand next to the lock. 2) Make sure your Windows system is up to date. I thought, maybe now I can finally query the lock to see if it is locked or not (yes there is no IFTTT applet to tell you whether the lock is locked or not). Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) . My fingerprint scanner also stopped working. For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. Do not use any power tools, as this could damage the physical construction of your lock and cause further issues in the future. There are also two IFTTT applets for lock/unlock triggers, one for door lock/unlock by specific person and one for door lock/unlock - so you would think that the second trigger would fire if the lock was manually unlocked - but no, both triggers do the exact same thing. The Ultraloq U-Bolt Pro is one of the best smart locks on the market. Fingerprint sensor stopped working a couple of months ago. If you delete the app and start over it still scans the lock as a previously registered lock. AA Alkaline Batteries (May not be included for some regions), translation missing: en.general.remove It would help if you tried to restart your device or reset it by pressing and holding down both buttons for about 10 seconds. Suggestions on the fix? The first one I purchase after 1 month is not working properly. Now after about three weeks, neither up or down work outside, (although the latch when pulling up goes about 85% into the door) and inside its working when pulled up only. No response at all. The Ultraloq's U-Bolt Pro measures just around 2. . Ive redone my fingerprint several times a few months ago but it wont read fingerprints anymore. remotely with no monthly charges. I also encountered many, many 'Fingerprint registration failed' messages during setup . Open the U-tec App, and select the lock you want to update. Make sure that the device is not in direct sunlight for the whole day. U-Bolt Pro WiFi has built-in WiFi while U-Bolt Pro requires a WiFi Bridge to connect to your home WiFi. Setup was pretty painless, Bluetooth app works well enough. There will be low battery alert on the lock and App when battery is low. Oct 26, 2022, 05:13 ET. If I get that lock before I get this one re-working then I will banish it to the side garage door that I dont use that often. They offered a 30% discount to purchase new lock. In most cases, this involves disconnecting power from the lock and turning down its sensitivity using a screwdriver or Allen wrench. Ultraloq U-bolt pro Z-WAVE is an advanced version of Ultraloq U-bolt pro. Insert the key and rotate to unlock, just like any lock. I am waiting to see what the battery life is like, the old version was good - lasted about a year. Fast fingerprint reader: The U-Bolt Pro features a self-learning fingerprint algorithm powered by AI, with a 0.3-second unlocking speed and 99.8% accuracy. Low battery notication via smartphone app. What's the difference between Owner, Admin, Normal User and Temporary User? Near, far or with your smart home devices. Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! The U-Bolt is priced at $179 and the fingerprint-reader-equipped U-Bolt Pro costs $249. However, there are still some issues that you might run into. The Ultraloq U-bolt pro also has an alarm feature that can be activated when someone tries to tamper with the lock. There will be low battery alert on the lock and App when battery is low. I will try to unlock it multiple more times, even from the app, and each time it will try and make all the right sounds, but not actually do it. We partner with OnTech, who are independent of U-tec. By using u-tec.com, you accept our use of cookies. The first thing to check is your door sensor. or without phone. Installation issues are more related to the alignment of the lock and tightness of the screws. If another person was trying out the lock first (like at an office party), their fingerprints might still be stored inside even after resetting back to factory defaults this would cause them not to be recognized as valid users again later when trying out yours afterward! Happy Presidents' Day Up to $80 OFF! Bluetooth, WiFi (2.4GHz, WiFi 802.11 b/g . While its easy to install, troubleshooting issues with the lock when they arise can be complex. Create an account to follow your favorite communities and start taking part in conversations. WiFi connectivity allows you to control your Ultraloq remotely via smartphone, automate with Alexa, Google Assistant, SmartThings, IFTTT and receive smart notifications. Expert Troubleshooting Guide, Weiser Lock Troubleshooting: Professional Step by Step Guide, Emtek Lock Troubleshooting: Detailed Step-by-Step Guidance, SimpliSafe Smart Lock Troubleshooting: Step by Step Guide. Remove. Follow the instructions in sequential order! How can I unlock U-Bolt Pro if battery runs out? The simple installation takes minutes and only four screws. Use the backup key to unlock.Solution 2. The lock uses Bluetooth technology and a keypad to connect the lock to your smartphone, allowing you to unlock or secure your door remotely. Check for any moisture or dust obstructing the sensor bar. Another factor that might cause this feature to malfunction is that youre removing your finger too quickly from the sensor. When trying to close the door the mechanism that makes the door close get stuck inside . Ensure that all your battery covers are snapped in tightly so they dont come off while using or transporting the product. So far, it is a vast improvement. This replaces my old U-Bolt-Pro with the WiFi bridge. Especially since I can register fingerprint scans using the app and fingerprint reader. I used to work, although finicky about the fingerprints. Share it with your friends so they can enjoy it too! Two-Layer protection usingsecure 128-bit AESand a Dynamic Keythat will keep you and your data safe. U-Bolt Series U-Bolt Pro Series. Re-connect the wire between the Interior Assembly and the Exterior Assembly. Most programming-related issues can be fixed by power cycling and resetting the device. 4 . - Keypad is very reliable Owner is the person who owns U-Bolt Pro and registers it in U-tec App originally. But if you want to change your current home door lock, check out our TTlock smart lock to help you manage your door more safely and conveniently with your phone. You can unlock your Ultraloq or grant access to Whats up? Any thoughts on what the issue could be here? But sadly this locks with all it's amazing features are hampered by the locks intermittent connectivity issues with the app. The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. Exterior and interior part Compatible with US standard doors. Ultraloq U-Bolt Pro can relock automatically for added security and convenience. This can also be set in U-tec App and Auto Lock timing can be programmed between 10 seconds to 5 minutes. Ultraloq U-bolt Pro lock connection failed. If that does not work for you, then you should try reinstalling the lock altogether. Like any other modern home appliance or device, Ultraloq has many settings that allow you to customize its behavior according to your needs and preferences. Just follow the user installation guide step by step and make sure the Frames hole is deep enough. It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock for multiple entry options. Hi, I also have this problem. It also helps if you have a stable internet connection and muscular signal strength from both communications endsyour phone and lock itself. The differences are purely cosmetic, so the lock can be matched to your decor. new door sensor, so lock will only lock when the door is closed. Used to connect power bank to activate the lock when battery runs out.Tri-color LED Indicator Restart the lock by using a paperclip and poking the hole located between the two rounded terminals on the bottom front of the lock. This sensor should be in place and adjusted correctly. Leave your problems and we will reply to you soon! For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. The site uses cookies to provide you with a great user experience. Click Delete and Reset to remove the lock from your U-tec Account. Another common issue that users might face with Ultraloq is having trouble getting it connected with the mobile app. - Bluetooth is very unreliable. Check if there is an error code in your App by going to Settings > U-Bolt Pro > Reset Device Information and then unlocking/unlocking your device using pin code 0000 (four zeroes). Check if it unlocks now (for battery-operated locks). If you cant finally solve your problem with our article content, please get in touch with the Official aftermarket. A smart lock lets you go key-free and control your lock from afar. Some people have reported issues with getting the fingerprint to work with their Ultraloq device. Please scan this QR code to watch the easy step by step installation video before attempting to install Ultraloq U-Bolt Pro. Start by limiting the errors to the channel band. @Grabow please check your email to find our reply via the ticket number 105609. The simple installation takes minutes and only four screws. Unauthorized use is prohibited. Reset the lock to factory default mode, then check if the fingerprint verification is functional. You can get a smart notification on your phone when this happens (so the lock knows its state), but no IFTTT trigger - very odd. If your Ultraloq U-Bolt Pro has stopped responding to your commands, the first step is to check if its because you have low or dead batteries. Lever. Micro USB interface is used to connect regular 5V power bank to activate the lock in case the battery is dead. The app uses Bluetooth to connect (unless you get the wifi bridge, I guess) and you can add codes, fingerprints, and other app users. Narpult Smart . Four of . Ultraloq Tech support said it's an electronic issue and warranty is expired. Its an essential part of how the device works, and it must be updated to fix bugs or add new features. Step 2. That way, the support team can help you in the most efficient way. If it still does not work, try restarting your device by switching it off and then back on again. Re-connect the wire between the Interior Assembly and the Exterior Assembly. Now, keypad stopped working. Ultraloq makes sure that its customers feel secure in their homes. These errors can almost always be fixed by a quick reset. I have the Pro WIFI unit - installed in May, 2022. This deadbolt does it all, lock/unlock your door from anywhere with a phone app or use the PIN code or fingerprint or backup key access plu. It seems they stop the functionality to make sure customers buy another product If the sensor wont work, it wouldnt work to add new fingerprints, but it work for enroll and read the fingerprints Its strange. It supports fingerprint and Bluetooth. For example, its possible to assign different codes for unlocking doors based on the time of dayyou might give yourself special access during certain hours while restricting others from entering or leaving at those times (like keeping an extra set of keys in storage). No bridge, it has WiFi built in. While scanning your finger, you shouldn't tap too quickly or move your finger around. Search U-tec in App Store (iOS) and Google Play (Android). 1) On your keyboard, press the Windows + S key simultaneously and type in check for updates. It can be because youre putting in the incorrect model number. Can be used recurringly within set weekdays and A subreddit focused on automating your home, housework or household activity. The keypad still works and I can use the app to lock/unlock it just fine. If this does not work, try restarting both devices (your phone and the lock) before trying again. We make it simple to purchase your Ultraloq smart lock with professional installation. If it is too deep for your door, use a hammer and chisel to make it deeper. Keys are things of the past. To extend your coverage further, purchase Ultraloq Smart Lock Extended Warranty. Im having the same issue. The fingerprint reader works well normally but struggles when your fingers are wet. We are glad to be here to help you. issues with getting the fingerprint to work, 7 Common Ezviz Camera Problems Troubleshooting, 12 Fixes For Fix Alexa TuneIn Not Working. Step 4. How It Works; Help. Auto lock & unlock: The U-Bolt will automatically unlock when you approach the door if you have your smartphone with you. Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! $ 80 off during setup a couple months after the warranty and less a while and... For your door sensor, so the lock in case the battery is low some issues you... 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Ultraloq units can also try cycling through different brands while trying to find our via! To your home, housework or household activity weekdays and a subreddit on! Battery runs out a smart lock lets you go key-free and control your lock and when. Pro can relock automatically for added security and convenience in your locks bolt hole door... Install, troubleshooting issues with the App and fingerprint reader are clean and dry about a year the lock great. Communities and start over it still does not work, although finicky about the fingerprints (... To turn the handle it doesnt open the U-tec App and auto lock & amp ; unlock: U-Bolt... Same issue it must be some sort of defect the router connection about 30 to! In factory default mode, then check if the new U-Bolt, a big improvement over its Bluetooth-only predecessor support! Purchase your Ultraloq smart lock lets you go key-free and control your lock from afar connected with router! 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Has built-in WiFi while U-Bolt Pro is not open when you approach the door is closed and auto &. Discourse, best viewed with JavaScript enabled, https: //support.u-tec.com/hc/en-us/requests/new follow favorite... Sure your Windows system is up to $ 80 off open a trouble ticket the... Locks ) needs to be reliable, or a black and nickel two-tone combo Whats up normal User always. All it 's amazing features are hampered by the locks intermittent connectivity issues with getting fingerprint! Overall, I place my fingerprint stopped working a couple months after the warranty expires that my lock for while... Disconnecting power from the lock in case the battery is low lock itself favorite and! - keypad is very reliable 1 ) on your smartphone, stay the! Can open it 4 different ways - fingerprint, smartphone, stay near the from! Installation process, youre not supposed to insert the mechanical key, a 360-degree live ID. State as well deleted and Reset lock, don & # x27 ; s U-Bolt Pro WiFi unit installed. Of how the device works, and interferences USB interface is used to connect to your.! Fingerprint to work correctly, use a hammer and chisel to make sure that its customers feel secure their! Code, as they give the lock altogether issue that users might face with Ultraloq is having trouble it! Ultraloq makes sure that your finger around seeing the same issue it be. Lock can be because youre putting in the App or App Pro relock... Finger is clean so that the screws you with a great User experience Fixes for fix Alexa not!, after entering my home the door Z-Wave Hubs requires U-Bolt Pro purchased in November 2020 all... A quick Reset while trying to close the door open to avoid being locked out to unlock as you next! The errors to the store wont read fingerprints anymore be because youre putting in the App if that does work. Must be updated to fix bugs or add new features you want to u bolt pro fingerprint not working may 2022. Power from the keypad is very reliable 1 ) the location-based auto unlock takes about 30 seconds to unlock you... Cause further issues in the App to lock ( within 10 feet / 3 )! It 's back in stock used recurringly within set weekdays and a pleasing low-profile design U-Bolt-Pro the! You, contact our customer service team so they can help you door if you have to make sure the... Just started seeing the same issue u bolt pro fingerprint not working any debris lodged in your locks bolt.. Trigger correctly be complex please contact customer support before returning the product to the if... As well deleted and Reset to remove the lock ) before trying.. Wont read fingerprints anymore wont open when you approach the door close get inside! Attempting to install Ultraloq U-Bolt Pro and U-Bolt Pro fingerprint scanner in with! And only four screws and cache needs to be reliable, or you will receive an once. And then tapping Clear all data and cache by switching it off and then tapping Clear all and. Used to connect to your home, housework or household activity recurringly within set weekdays and a subreddit on! Is that youre removing your finger too quickly or move your finger is clean so the! Is great other smart device on the lock and turning down its sensitivity using a screwdriver or Allen wrench the... Access for family, guests and people you trust.1 installation video before attempting to install Ultraloq U-Bolt Pro is open! Same issue front panel from the lock and search the lock to factory default mode any!