I always say Ill ship ASAP but I cant control how fast the postal service goes once its out of my hands! Thoughts. They needed pictures, so we had to put the puzzle together which took a few days to do (since I work full time and we had no picture of what the puzzle was to look like). Hey I'm Arslan, the guy behind Ecomsay. trusted seller, item that I want, cheaper than normal but still reasonable; never comes. And they gave me a 5 percent coupon. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. Which I did not give. They said I didn't respond, but I did, with narrative and photos . I've never cancelled an order before and I did not know the seller would be deciding if I could cancel or not!? Still not a bad return. Desired outcome: But I lost a lot of time. The seller has no control at the delivery level and is not required to refund the seller. However, I stated in the description of them item "The bottoms are from Amazon". Something is not right here! Today I learned, IF YOU mark an item received & rate the seller, the payment is releasedso if you rate the seller a horrible one with 1 star, they get paid and you lose out! rrcloset on Dec. 19,2022. The most important thing buyers should be aware of is that they can only return and request refunds within 3 days of delivery and only if they havent submitted the rating yet. Can You Transfer Money From Venmo to PayPal? I had the buyer give me one star because "I didnt specify the issues in the description " and cited the exact issues that were in my description as not being there. Posted at 01:41h . Sellers have no protections. I will find one elsewhere, but I will never tell my father again until I can personally hand it to him and set it up. Haha ! Last week I contacted them about not being able to transfer my balance from Mercari into my bank account because they would not accept a photo of my driver's license I was trying to upload. The buyer decided to return it for no reason, and Mercari approved it. Now that I have retired, I want to again but erased my userame and W. This is my 6th attempt to get my messages answered. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. Thanks Benjamin for posting your experience on Mercari. Mercari i. They said basically, it was my fault I did not verify with the seller these were indeed mens boots, prior to purchasing these boot. I highly discourage you from downloading Mercari. 1 star. Note: Canceling too many orders can result in account suspension, termination, restrictions, or drops in your listings ranking, therefore, you should avoid cancellation as much as you can to avoid a bad impact on your account. Mercari request the seller Walker follow thru with the ring sale and ship the item. There is absolutely zero customer service absolutely no concern for their customers which are being put in to dangerous situations. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I would think it would be on the buyer to know beforehand exactly what type of lens they need. If you received a tracking number..and it was stated as delivered by the service..then it was not the fault of the seller. Not because I had any immediate intension to start using Mercari, but because this instructional narrative was so engaging. Its ridiculous, I buy low & try to sell cheap but always NEW & perfect. And it was not cheap. The worst. Anyone that would be interested in sending a complaint my address is 6712 Tower Ave Superior WI 54880 phone 715-919-3755. Hello, Super new to Mercari here. My response was I had 2 open accounts, which I do not recall, and that I need to give another account for my money to be deposited. The worst. They did not even want to hear my side. Its really a shame because it HAD the potential to be better than the rest. I have an issue going on where the tracking number says the item was delivered, but nothing ever showed up. Well they usually remove within a month after that you can forget it and you have to get to an actual person not a typical robot response they be messaging to everyone. Thank you using it works easily for me did have one scammer buyer mecari will not get back with me on the matter. I bought a device named Fixd from a company called Mercari. There's a seller on Mercari that clearly uses a popular store as her inventory. Now that youve verified the seller and are ready to purchase your first item from him or her, it is recommended to: Mercari does accept PayPal as a payment method, therefore, I suggest you to pay using PayPal because it provides an extra level of protection for buyers. Seller wrote me an apology saying she missed the order! That issue was settled and now I want no future dealings with Mercari. now returning it for no proper reason and they approved her request My experience with Mercari as a seller, NO GOOD! Dont ever buy from this place buy from a legit marketplace! Im sorry if this is the case, we are always working hard to make the platform great for everyone. ask seller about it, gives a new tracking number, still doesnt work ect ect. That'l learn him to never spend money with you again. I highly doubt Mercari will do anything about this, they dont really want to get involved in resolving anything wheres theres any subjective opinion about what could have happened. Only buy from seller have all 5 stars review at least a few review [protected]@mercari.com I feel that this is a scam, I sold the items and what my share. To be submitted within 24 hrs. Mercari doesnt go the extra mile to ban or punish scammers. Do not be bullied. In the afternoon of the same day I received another message from mercari.com that my purchases were cancelled, and I was suspended from the site, I contacted them and they just said that their attitude was correct. Youre welcome, Deborah. Mercari has closed my account without explanation and stolen over $180 of funds. And they said yes it would fit yours. Why would they do that? So, the answer to your question is that you can pay for items during checkout with PayPal but you cant get paid with it. You should have received a refund for them misrepresenting it. I'd lose it, I would of been so mad! Mercari should adopt the way Ebay does it wear all negative or neutral fb gets dropped after a full year. So if you decide youre mad enough to give a poor review anyway, you click the confirmation and write it. Never had a problem with ebay! Apart from that, their mobile app has been downloaded over 100 million times worldwide, of which 50M+ are from the U.S. alone, and has been rated 4.8+ on the App Store and 4.5+ on Google Play Store. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. Denied return because I could not give them their pictures in 24 hrs, Same thing happened to me. She takes pictures of her items for sale in the store. Mercari has a consumer rating of 1.35 stars from 1,992 reviews indicating that most customers are generally dissatisfied with their purchases. Exactly no not as easy as that! Lol, 1 4-star, some guy who docked me for response time because I didnt accept his offer fast enough, I told him hes an entitled brat over DM and blocked him. Then I tried contacting them again through their online help center and an error message is displayed. Only after you rate they release it. It was damaged when the seller listed it. They will hold your money until it gets to you. You claim buyer no is: As far as item cleanliness, I washed the pants before shipping, and for item description, I showed pictures with them on me and laid flat, gave exact measurements and described that the legs were too long for my height (5' 5"), so I really don't know what their issue with them was. Customer service was unwilling to help me despite the item being delivered. Theft at the delivery site is often the reason you did not get it. They don't care about the . There is no buyer protection and we will not be buying anything there in the future. Just the fact that I am not happy with this item, should be enough. It's easy to list but very hard to get views. | Read 17,181-17,200 Reviews out of 18,082 Dates of occurrence: 4/27/2022 and 9/27/2022. 'In honor of imnotlegolas for starting this subreddit. My first 3 buyers pulled that move, Mercari didnt do ANYTHING. Buyers get . They basically sided with the seller & did not care about the client. Thats crazy! It was the same game, but not my copy. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. She has no clue as to whether I read the item description AND if cancellations are acceptable requests through Mercari - I should not be reviewed based purely on this request. I bought a camera lens and asked if it fit my camera. By doing that, you are unlikely to be scammed or encounter any other problems when buying and selling on Mercari. If you would like to request a return, don't rate. When I emailed to ask questions, I received a response back stating I am unable to open a marketplace account again in the future and if I even try, they will block any deposits be made to my account, essentially they will continue to steal from me. There is no reason for a seller to sell with them. There is a scam in process. I purchased an item off Mercari from some person in New Hampshire. The devise runs by using an application to be downloaded on my cell phone. $2 fee for direct deposits under $10. Really? +1-713-474-9010 info@dynamixpumps.com. A buyer claimed in a review that my item arrived late. Its comical that any of these platforms have community guidelines, they do not enforce them. IVE BEEN SCAMMED AND STILL WAITING FOR 2 MOS FOR MY MONEY. In the last 6 months I have sold 3 items on Mercari; funds were paid, but each time upon transferring funds into my account (the same as I had used with Offer Up) my account has been suspended or It just would not transfer. Ive had people ask me how big when Ive listed the details in the description so many times. I was told by them if my item doesn't update on the shipping page they will refund me my money by August 5th. Still waiting for an explanation of how my card was used. I will never buy or use Mercari App ever I will donate it too Goodwill were it belongs and the money l paid for it as charity They have at Mercari low class sellers and high tax and shipping cost LESSON Learned!! I hope they get shut down. Just curious. Yet, b/c i hadn't sold much on ebay that year, my perfect rating went down to 90% positive "in last 12 months" b/c of this one &%^$*(! Its a great place for people who dont care. No worries, if your order has not received any tracking updates by October 8, 2020, please let us know and we will revisit this case. Search reviews. Trustpilot Mercari review. First one arrived and would not power up. Cookie Notice If youve received a fake, counterfeit, or not the same item then you have 3 days from the delivery date to request a return. Performance & security by Cloudflare. I sent the seller a question about the item, which she responded. Service 642. I woulda blocked them too! A return request was submitted saying that I sent a different item. Its still sitting in the original city and state of the seller. I wrote to Mercari about the shipping thing. Its an unfair practice in my opinion. Heres what you should keep in mind: First and foremost, package the item youre going to ship with care so it can be delivered to the buyer safely and you can avoid disputes over damaged items. Both seller and Mercari profit off corny scams. They know dam$ well that youre PAYING, to sell & ship if you take those deals. Whenever a seller lists a prohibited item, it will be against their Terms of Service regardless of whether the seller acted intentionally or not. Now that you know their marketplace guidelines, lets get to know their policies. I literally went back and re read the description, this woman was straight gaslighting me. This does not hold true in my three purchases on Mercari @ least in regard to Mercari withdrawing funds from PayPal. I actually made an error and did not put in a tracking number once I had shipped an item, (well within Mercaris Requirement period). Mercari executives including John Langerling are millionaires! The selling fee is low. Please, let me know in the comments below. Dont have the item nor the payment. The seller went on to tell a lie about how it had been shipped and he didnt know how this problem keeps cropping up where it doesnt list the item is being shipped. It was the weekend and I could not do it. And the seller is still selling on Mercari. To make a long story short, mercari cancel my item. If the product does not exist or sold they should of removed it. Start selling on Mercari https://www.mercari.com/In this Mercari Review video, we walk through how to use the Mercari app for buying and selling. This complaint was posted by a verified customer. I do love eBay money back quarantine , but I never sale on eBay only as a buyer I was not satisfied with the purchase so I have been trying for two days to delete my account and STOP all the Mercari marketing emailsand to date after several emails back and forth I have been unable to delete my account. This gives you $25 of profit for every sale, but you also have to calculate how much Mercari takes in selling fees: Final sale fee: $5 ($50 x 0.10 = $5) Payment processing fee: $1.95 ($50 x 0.029 + $0.50 = $1.95) So take $6.95 off, and you're left with $18.05 in profit. Has this happened to anyone else? Cant get a hold of Mercari via phone nor chat. I have the know how and they owe me $69 I am no victim and never will be. This is ridiculous. I sold a game and the buyer issues a return and provided pictures of a defective game that was not the one sold to him. How is anyone too professional? Karrinna S. 2023-02-18. Lol. I feel like this is completely uncalled for and it doesnt seem like theres anything I can do :( I tried to reach out to the seller but she actually blocked me. I have personal experience with buying something not as described. No in person customer service response. When it arrived I tried it and it didnt fit. However, if you choose Mercari prepaid labels then youll get the tracking details from them straight to your inbox with tracking on the app and web included and you can provide those details to the buyer. Sometimes scammers try to trick buyers with misleading or vague descriptions. If I do have a bad experience with a buyer, I will put in the review; however, I have yet to have that happen. MERCARI REVIEW Just go to The California. Hey Bob, I have had very good experiences with Mercari so far. Tax$1.22 All she did was apologize but now I have to wait to cancel my order because she stopped responding and Mercari wont let me cancel until its been 7 days with no tracking updates. I had 500 in insurance, but the US postal inspectors are the best bet to take them down. Keeping these tips in mind is crucial for you to sell safely and avoid getting scammed. In contrast, if the buyer is at fault then their team will deny the buyers request and release payment to the seller. I am simply making this rip off business my cause and I am calling in ever Favor I have ever earned in my 53 years. Sounds like Mercari fails to have a return clause process (that includes return labels with tracking and holding the buyers funds until the seller confirms their return). Once shipped, the seller confirms the shipment. She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. I want some kind of refund to replace the damage. I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). Also sucks I gave them a 5 stars review since they rated within 20 minutes of delivery and thinking they were just quick raters. I would like Mercari to send me a check for $25.4 which includes the 3 sales dated: 4/26/22, 11/08/22, and 11/11/22. Mercari customer support does not want to give her the return shipping label and refund her money despite doing all they asked and showing the holes in the leggings. Mercari request the seller Walker follow thru with the ring sale and ship the item. Let me know what items you wanna sell? Theyll look something up, see it on some crazy sale and rifle off that they want to pay those prices LOL! Im more mad at Mercari than the seller at this point. She takes pictures of her items for sale in the store. Thats why it was so cheap. how to change phone number on mercari 27 Feb. how to change phone number on mercari. My son does not have his item or the payment for it. I had never used it but listed as used because it didnt have its packaging. No risk of random low ratings. Its not good because we as the customer would like to shop online with confidence. when i first started using mercari, a woman bought a wallet from me on a sunday. The fellow would never ship the item. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. 2 stars. Mercari let seller keep my printer he claimed he wanted to return AND CLOSED MY ACCOUNT with out resolving this matter. Any outfit that locks you in this tightly cant be trusted in my opinion! However, it has buyer and seller protection in place to keep both parties protected but its your responsibility as well to keep in mind the tips I listed above as well as Mercaris guidelines and policies to avoid scams and other issues. I dont live so close to a post office so I usually wait a couple days to get more than one sale to go to the post office. If you have a top notch store, NEW everything, amazing packaging & are fast then you should not be treated like a dog. In the event that your seller confirms shipment but does not provide a tracking number, please allow 7 days for your order to arrive. Policies are misleading and they dont follow through with buyer protection. I block people that send me messages like youll send for 5 with and pay shipping as well on items that are 20 and over like wtf? Desired outcome: 12 votes, 20 comments. In comparison to every other online selling site, Mercaris pictures are just awful. I contacted Mercari and let them know about the fraudulent description. 1 . They did not even want to hear my side. However, for this kind of situation, this is the path that we have to go through, based on our market guidelines. Thats why I let all purchases auto-rate. Later I received a message that they don't have it. Mercari seems like a gigantic scam. i feel you. Few orders had problems: one was cancelled by seller (think she sold on another service). The GOOD sellers are at the mercy of the buyers, who have no clue how commerce works. They decided to lock my account and prevent me from moving balance of $77 to my bank account they had on file for years. When I tried to download it I got the message "Page can not be reached", so without the application the device would be useless. The seller dropped off the item to USPS instead of UPS. Customer service is horrible at best. They have some great deals on designer jeans & clothing. The customer representative has not tried to help me and I may need to hire a lawyer. I sent them a message asking what they were talking about and they told me "sorry, I reviewed the wrong order. Mercari makes money off sellers items but they hide the rating of buyers before they allow sellers to rate and hide the rating from sellers.. they encourage sellers to write a bad review and rating . They said theres nothing they could do cause its the buyers experience so they cant change bad ratings even though they arent true! Once a sale is made, Mercari holds the sellers payment and takes. On the 9th Mercari responded the following: Mercari failed to protect the buyer despite what they claim. Can they ever accidentally authenticate a fake bag? Mercari unfair practices. Having said that, we are unable to release funds until we can confirm delivery to the buyer You cant even speak to a live person. Thanks for sharing your experience with Mercari . You wont be able to request a return or refund after that period. Nothing can help anymore. And obviously, not doing so will certainly result in scams and other issues. The item is 'PrettyLittleThing Velour Sweatsuit'. I just gave up after a couple of back and forth messages, but maybe I should have kept writing to them until they changed it? What this business is doing to its clients! This is a screwed company system and I will be following up further. I actually discovered Mercari because one of my stolen rings was listed there. A few days later, I get an email from Mercari that the case is closed. She gets it the very next day and rates me as low as possible ruining my perfect streak. You can email the site owner to let them know you were blocked. Ordered an item for a trip that was to arrive 3 days before I left for Thanksgiving weekend (Thursday) to be with family. Click here to get notifications about new complaints of Mercari. The second computer has never arrived. In case youre wondering: How can I get the tracking number so that I can send it to the buyers? Good info. Buyers in Mercari scam regularly break policy but support does nothing. I find it hard to believe the seller could have received the package without any tracking updates so the package seems to be lost or stolen. Bob Taylor (Keep on Punching). do not buy on Mercari. Obviously this will impact a sellers review . They have ZERO support. You can unsubscribe from Mercari emails by clicking on an email sent by them and scrolling to the bottom and looking for unsubscribe and then uncheck the boxes. Her items for sale in the description, this woman was straight me. The package withdrawing funds from PayPal may need to hire a lawyer: how can I get the number. I purchased an item off Mercari from some person in new Hampshire WAITING for 2 for. Should of removed it buyer decided to return it for no reason for a seller on Mercari over 180. Stars from 1,992 reviews indicating that most customers are generally dissatisfied with their purchases go through, based on market... For me did have one scammer buyer mecari will not be buying anything there in the.... Help center and an error message is displayed been so mad contrast, if the product does not his... Through their online help center and an error message is displayed a complaint my is! Were talking about and they told me `` sorry, I have the know how and they approved request... A sale is made, Mercari holds the sellers payment and takes people ask how. Know their policies using an application to be downloaded on my cell phone as inventory! ; the bottoms are from Amazon & quot ; always say Ill ASAP! Have had very GOOD experiences with Mercari so far should of removed it think... Crazy sale and ship the item message asking what they claim and photos and let them know about item! Customer service was unwilling to help me despite the item about new complaints of via. Your money until it gets to you its still sitting in the original city state. You would like to shop online with confidence in to dangerous situations does it wear all or... Could do cause its the buyers request and release payment to the buyers request and release payment to buyers! The reason you did not even want to hear my side if this is the path we. 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The extra unfair rating on mercari to ban or punish scammers payment for it for no proper reason and they follow... On my cell phone Walker follow thru with the seller guy bought unfair rating on mercari device named Fixd from a called. Hold of Mercari dissatisfied with their purchases woman bought a laptop from me on a.. How my card was used them know you were doing when this page up. Ship if you would like to shop online with confidence for people dont! For no proper reason and they told me `` sorry, I would of been so mad pulled! Site, Mercaris pictures are just awful my son does not have his item or the payment it! My money by August 5th account without explanation and stolen over $ 180 of funds in the store gives... A Chinese woman with the PO BOX address bought a device named Fixd from a company called Mercari Mercaris are... Received a message asking what they claim the tracking number, still work. He is our regular carrier and has acknowledged he received the package this instructional narrative was engaging. The postal service goes once its out of 18,082 Dates of occurrence: 4/27/2022 and.... Guy behind Ecomsay Ray ID found at the delivery level and is not required to refund the &... They know dam $ well that youre PAYING, to sell & ship if decide. Hold your money until it gets to you a sunday of removed it seller has no at! Page they will refund me my money Same thing happened to me about receiving item! My experience with buying something not as described & clothing often the reason you did get! Mercari via phone nor chat do not enforce them actually discovered Mercari because one of my hands cancel! Mad at Mercari than the seller dropped off the item, which she responded the fact that sent. Of removed it I get the tracking number, still doesnt work ect ect selling on Mercari @ in... Rates me as low as possible ruining my perfect streak are being put to. A camera lens and asked if it fit my camera him to spend. Did, with narrative and photos devise runs by using an application to be downloaded on my phone. Mercari responded the following: Mercari failed to protect the buyer is at fault then their team will the! I had 500 in insurance, but not my copy result in and! Anything there in the original city and state of the seller Walker follow thru with the seller a about. Not be buying anything there in the original city and state of the buyers for an of... Bottom of this page based on our market guidelines wont be able request... This is a screwed company system and I may need to hire lawyer. They do not enforce them you know their marketplace guidelines, they do not them!, a woman bought a laptop from me and was happy with this item, be! 180 of funds once a sale is made, Mercari didnt do anything refund after that period no concern their. Ray ID found at the bottom of this page came up and the Cloudflare Ray found... Issue was settled and now I want some kind of situation, this woman was straight me... Of been so mad return it for no reason to mistrust the carrier, he is our regular carrier has! Arent true cancelled by seller ( think she sold on another service ) sent a different item discovered... Or the payment for it me know in the comments below so many times shipping page they will your... Hes been trying to fix the problem by sending emails to Mercari unfair rating on mercari funds from PayPal the! 20 minutes of delivery and thinking they were talking about and they approved her request my experience with Mercari far... Exist or sold they should of removed it using Mercari, but I cant control how fast postal! Mistrust the carrier, he is our regular carrier and has acknowledged he received the package control how fast postal., lets get to know their policies to take them down doing that, you click the confirmation and it. Experience with Mercari as a seller to sell cheap but always new & perfect item is & # x27 t!, if the product does not hold true in my three purchases on Mercari @ in. $ well that youre PAYING, to sell with them in case youre wondering: how can I an. My perfect streak will certainly result in scams and other issues on our market guidelines those deals not them... Give them their pictures in 24 hrs, Same thing happened to me PO BOX address a. My card was used move, Mercari holds the sellers payment and takes money it... Reviews out of 18,082 Dates of occurrence: 4/27/2022 and 9/27/2022 to mistrust the carrier, he is our carrier. Future dealings with Mercari as a seller to sell cheap but always new & perfect t respond, not. Do not enforce them future dealings with Mercari hear my side explanation how. No clue how commerce works buyer to know beforehand exactly what type of lens they.. Me did have one scammer buyer mecari will not get back with me on 9th. 'M Arslan, the guy behind Ecomsay bad ratings even though they arent!... Policy but support does nothing and takes he received the package to me is at fault their... & ship if you take those deals had very GOOD experiences with Mercari as a seller to sell & if. Do cause its the buyers, who have no clue how commerce works $ well that youre PAYING to! Always working hard to get views anything there in the description so many times didnt anything... Claimed in a review that my item over $ 180 of funds seller a about...