Our company began with Thumbtack just about when they started. Thumbtack sent my information and quote request to all of them simultaneously. In the future, Thumbtack will continue to drive new features to its Pro API, allowing customers to instantly book a pro through the API. Pissedconsumer.com, which as the name suggests focuses on negative reviews, gives Thumbtack an overall rating of 2.1 out of 5 based on 1,638reviews. Unsubscribe at any time. How much are you willing to invest in yourself? In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. It cost the pros every time a potential customer contacts us, and some are real and others are fake I believe. Dear thumbtack: Thumbtack vets contractors who appear on its site. For more information about reviews on ConsumerAffairs.com please visit our No one could explain why they did so. About Thumbtack. Thumbtack expects the pros to keep their calendars updated to as our availability, and if you do you are still getting leads on dates and times that are not available. While this does not count as an endorsement of their product, it does signal the companys determination to deliver a legitimate service. International Association of Better Business Bureaus. Once the customer hires you, the payments and taxes are made between you and the customer. Service providersare charged in credits for each quote submission. Find a handyman, electrician, fitness coach, plumber, interior designer,. I reactivated my account (I had forgotten why I left in the first place, my first mistake) and the next day received an email with a suggested "lead". How do I know I can trust these reviews about Thumbtack? In contrast, a customer submits their need for a service through an online form and evaluates service providers for free. Super disappointing. Today I discovered that the thumbtack is withdrawing money from my account, these guys do not care about you, of course they will not return the money, well, I read similar comments with the same problem as I have. you should consider putting more into marketing and developing a plan that will bring more users to your site to book the professionals in your network, then you receive a booking fee. I get charged over $20 to be connected with someone who says they are interested in voice lessons. Related: Rosewholesale Reviews | What You Should Know Before Using Rosewholesale. Do Not use if you are a small business owner. So after being reassured that the company was reputable, I decided to go ahead and hire the contractor - SPECIFICALLY because I was told by Thumbtack it was safe to do so. Steven Spielberg is arguably one of the most famous directors of all time thanks to a number of hugely successful movies like "Jaws," "Raiders of the Lost Ark," "Close Encounters of the Third Kind," "E.T. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. Thumbtack, Inc., is a technology leader building the modern home management platform. a representative of your company answered that it was more beneficial to the professionals and that this particular structure would provide more leads and exposure. We're so happy to hear you've found success on Thumbtack. Thumbtack is another platform connecting talented individuals to customers, helping them grow their businesses. If youd like to give us a call at (800) 343-1710, wed love to give you more personalized help or answer any other concerns you may have. Once youve compared contractors, you can book directly through Thumbtacks website or app. Please send us a Private Message on Facebook with your email address so we can get started on this today. Today, people use Thumbtack to manage their homes. Do not use and make the same mistake I did. Overview: Is Thumbtack Legit? If youve already created an account using your email address, you wont need to enter it again here. I never get qualified leads for my dance studio or me marketing company. Thumbtack disappeared after charging $300. We're sorry to hear that your concerns haven't been resolved, please fill out this form if you haven't already: https://help.thumbtack.com/report-a-concern. You never know who you're doing business with. And anyone giving them a five star review works for them or is literally made up. The problem, at least to me was a lack of communication from Steve. Of the negative customer reviews, there appear to be several common themes: Some of these complaints pertain to matters that are under Thumbtacks control, while others are not. I paid them 100% of payment they asked for. I am waiting for 23 minutes, no one answering no one picking up my call The company is backed by Sequoia Capital, Tiger Global Management, Javelin . FAQ. The service is incomparable, withdrawing money from all specialists is sacred at the thumbtack, despite the fact that there is only one client. To learn more about the Thumbtack Guarantee, visit the websites help section. To get to this page, just copy and paste this link into your web browser's URL. Do yourself a favor and search this phrase "thumbtack manual action penalty". You can also check out the websites, or read advice from Thumbtacks editors in the, Thumbtack works by connecting users with local companies and providing. Well now I'm out about $50, between the couple of refund requests I sent that were denied from unresponsive quotes. If this isnt the case for you, be sure to, For more information on how to hire a contractor (or any service provider), be sure to. Gain trust and grow your business with customer reviews. You can, Once I requested the first quote, I just had to checkmark the other businesses that interested me. However Steve never stayed out of touch. Thumbtack - fake and fraud. Thumbtack has your back if you have the skills but struggle to generate quality leads. only thumbtack? If youre looking to hire help for a project or service, I found that Thumbtack can be a great resource for finding recommended contractors, freelancers and businesses in your area. Thumbtacks compliance with BBB, along with the fact that the company has many reputable investors, discredits these accusations. Even when you go to cancel the account, they pocket the money. I don't mind paying for leads, but the customers who have chosen me for projects don't even give me the time of day. Although there are many negative reviews from service providers there are also some positive ones. Better Business Bureau (BBB) has dealt with 272complaints against Thumbtack, all of which have been resolved. Hi Quyen. It is a shame to see so much potential ruined by greed, and a complete lack of integrity and vision. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. Hired on Thumbtack. what are the costs to the service provider and what's the process? We never want you to pay to send a quote if its not the perfect fit for your business. Fast forward to the more recent times they have changed considerably from the good thing they had going to the money grubbers and greedy actions that many other lead generation companies use. BBB Business Profiles generally cover a three-year reporting period. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Just their people are "training", and call back at business hours. Why You Need To Re-Shop Your Car Insurance Right Now. Having an account lets you save information about your projects, and its an easy way to correspond with the professionals youve contacted. I finally had to call in and ask THEM to do it manually. I've spoken to several pros who benefit from it, and others have left comments below sharing their successes. This company responds to reviews on average within 7 days. Again, I messaged all, followed up with texts and a phone call, no response, even to say "I've found someone else". While it varies from one business to the next. Do yourself a favor and just don't. I created an account on Thumbtack and asked for a few quotes for a kitchen painting project just to see how the process would go. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I really wanted to like the service. I spoke with a friendly rep who (yet again!) Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? I am a Pro Provider on Thumbtack and have been with them from almost the beginning. We know how frustrating it can be when the customer goes in another direction. The companys investors include Sequoia Capital, Tiger Global Management, Javelin Venture Partners, Baillie Gifford, and Capital G, among others. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. including home improvement, wellness, pets, business, photography and more. Youll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. Thumbtack does offer an upgraded Plus membership for $49 per year. If you don't set a budget the leads you see are not specific to the services you provide or the general area in which you perform service. Overall, in answer to the question, Does Thumbtack really work? from a customer standpoint, yes it does. Stealing any future business I should be getting! We look forward to continuing to work with and support you however we can. You can search for a certain project or service, and Thumbtack connects you to a list of professionals and pricing. After a pro has responded, you can continue the conversation with them in one of two ways: Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. Products used:I purchased my own materials for project. They sometimes refund these poor quality leads, but admonish you, stating that you are paying for the *opportunity* to match up with new clients. I was very excited to immediately start getting leads for my new business. Thumbtack says it wont share your email address with the pros themselves. As a matter of policy, BBB does not endorse any product, service or business. Thumbtack reviews onSiteJabber.com showa rating of 3.5 out of 5 stars based on 510reviews of Thumbtack. They also provide a dedicated page on their website to guide customers throughthe selection process. Thumbtack for Professionals Thumbtack 3.7 star 17.5K reviews 1M+ Downloads Everyone info Install About this app arrow_forward Millions of customers come to Thumbtack to find pros just like. I promise you! They provide many fake leads and do not refund your money as stated on their website. Id be happy to answer your questions. This last time, I spent money on an opportunity, the client asked me if I was available to come and I responded "yes", and after that they fell off the face of the Earth. You can see more information about how we work here: https://www.thumbtack.com/pros/how-thumbtack-works. You can use the service to compare nearby businesses, read about other customers experiences, request quotes and share your reviews. I have hired several Pro's who showed up to my house high on drugs and it was clear they do not do any drug testing or background checks (my husband is a mental health counselor). You'll find businesses and professionals specializing in a variety of categories including home improvement, wellness, pets, business, photography and more. I Closed my account on 1/15 due to getting charged for business leads that were not even in my category. The money doesn't go back on your account it just stays in Thumbtack. Everything gets more expensive, and the only people making money are the advertisers. I tried to leave feedback on the site, and when you click the "leave feedback" button, it takes you right back to the HELP page. After months of communication they refuse to remove them. While many of the Thumbtack.com complaints suggest that there is a Thumbtack scam involving Thumbtack fake leads, this has not been proven. Most recently, they made a few updates to their policies. However, any changes in Thumbtacks model are unlikely to benefit service providers overall. Thumbtack IS AN ABSOLUTE SCAM. I am spending more money on fake leads or leads that are not related to my location. please elaborate on how this makes any kind of sense. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Thumbtack is a website and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. what your experience for this year. You can read more about our company in reputable sources such as Forbes and the New York Times. has any other professionals use that site. Before you visit the website or download the app, take a look at what I learned about Thumbtack: In each section below, Ill give you detailed information on the services Thumbtack offers, what tools you can access for free on the site and how to get started. Service providers sign up with Thumbtack for free but pay to communicate with customers. laura. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. In general, reviews from Thumbtack customers are very positive. For the contractor the amount of real leads changed now some are your competitors, people not looking for service, already hired someone else, etc. Thank you, you have successfully subscribed to our newsletter! AVOID THEM. Sometimes I would get the wrong leads, when I brought it to their attention. We will provide an overview of Thumbtack and discuss the main topics in the various Thumbtack.com complaints. If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. Of course, this was not always the case. The truth about Thumbtack is that it can be a valuable asset for your law firm as you strive to acquire new clients and grow your business. Search Google for voice lessons, and I can almost guarantee that Thumbtack's ads will appear before mine do. Originally I left a 2 star review a month ago detailing why AKNY media was taking too long to create a website for me. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. This included a commission based model, but there were some concerns. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. The company guarantees property damage protection and money back if your project isnt completed as expected. It is a private company with investors including Sequoia, Blackstone and G Squared. Also de-activating the account is a nightmare. In the end, pros are paying to promote and advertise themselves to customers that are already actively looking for that particular service. Service 202 Value 193 Shipping 62 A Scam? Does thumbtack charge pro up to 30% fee even if the customer doesn't respond to the pros quote??? Thats so you can see if there are any big-time gaps that might indicate a project that didnt go well. To learn more about the Thumbtack Guarantee. A combination of high price per lead and lack of results is causing service providers to ask, Is Thumbtack a scam?, Negative Reviews (Source of the Thumbtack Scam Comments). I also have asked many students and clients for review, which don't seem to show up! Scam? You are basically working for Thumbtack for maybe minimum wage, if not straight slave labor. Similar Meaning: "How much does thumbtack charge per lead". As to the question of Is Thumbtack safe? customers should be aware that Thumbtack is not responsible for the services provided after the customer has accepted a quote. Refund your money as stated on their website to guide customers throughthe selection process based model, but there some! Provider on Thumbtack and have been with them from almost the beginning signal the companys determination to a. 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