The benefits were excellent. . The city with the highest average salary is New York, NY, where employees earn an average salary of $69,725. Employers ask this question to make sure you have the ability to work under pressure and still provide excellent customer service. Find out what a Verizon Customer Service Representative does, how to get this job, and what it takes to succeed as a Verizon Customer Service Representative. By leveraging VoC, Verizon Customer Service Representatives can better understand customer expectations and provide more effective support. Verizon pays an average salary of $91,284 and salaries range from a low of $78,940 to a high of $105,514. | Liked by Kevin Service Experience Verizon 20 years 2 months SVP&Chief Wireline Network Officer Aug 2016 - Present6 years 8 months Lead Verizon's Wireline Operations teams. Great place to improve communication , and sales skills . https://www.verizon.com. With the rise of remote work, customer service representatives are now able to provide support from anywhere. Verizon customer service representatives typically work in a call center environment, taking incoming calls from customers and providing assistance with their inquiries. Verizon Wireless employees with the job title Project Manager, (Unspecified Type / General) make the most with an average annual salary of $98,944, while employees with the title Retail Store Manager make the least with an average annual salary of $51,313. All rights reserved. ranks number 1 out of 50 states nationwide for Work From Home Verizon Customer Service Representative salaries. Keeping our fleets up and running is critical. Let's find out Verizon Interview Questions Software Engineer (4) Software Developer (3) get your in-hand salary. Step-By-Step Pay Equity Analysis Guide Product Guide By clicking Download Product Guide, Do you know what your employees really want for the holidays? Use examples from previous experience to show how you would handle this situation and resolve it for the customer. Average Salaries at Verizon Popular Roles Bilingual Sales Representative $46,369 per year Director $167,068 per year Counsel $174,897 per year Sales Solution Specialist $37,418 per year Sales Representative $37,773 per year Account Manager $61,061 per year Management Solutions Manager $48,464 per year General Manager $63,521 per year Manager 14% of Verizon Communications employees are Black or African American. This question can help the interviewer assess your customer service skills. Multitasking: Customer service representatives often work in call centers, where they may be responsible for several different phone lines at once. This question can help the interviewer determine how you would interact with customers and coworkers. Cloud-based solutions allow customer service reps to access data and resources from anywhere, anytime. That works out to $28.15 per hour at Verizon Communications, compared to $22.69 per hour at AT&T. It was great in the beginning, but after a while being called every curse word under the sun every single day begins to affect you mentally and physically. , In 1997, Bell Atlantic expanded into New York and the New England states by merging with fellow Baby Bell NYNEX. Its important that you show the interviewer that you can remain calm and helpful even when faced with challenging situations. The work environment was pleasant and people were friendly. Median Annual Salary: $46,955 ($22.57/hour) Top 10% Annual Salary: $56,700 ($27.26/hour) Verizon Customer Service Representative Job Requirements Individual salaries will, of course, vary depending on the job, department, location, as well as the individual skills and education of each employee. | Our next entry-level Verizon ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 6 days ago, Paradox Marketing - He obtained strong and steady KPIs during his nine years of . My employment at Verizon was a great career. For more information, please see our On the lower end of the pay scale, the customer service and administrative functions pay lower wages, with average employee salaries of $37,969, and $44,068, respectively. On average, Gen Z women expected $6,200 lower than Gen Z men. The employee data is based on information from people who have self-reported their past or current employments at Verizon Communications. Employees at Verizon Communications earn different salaries depending on their region. Remote work also allows for better collaboration between teams, as well as improved customer experience. Verizon. Verizon latest salaries received from various employees of Finally, cloud computing enables customer service reps to collaborate with other departments in real time. $168k Male. The Phoenix Suns, led by Kevin Durant, face the Charlotte Hornets in an NBA regular season game on Wednesday Feb. 8, 2023 (2/8/23) at Spectrum Center in Charlotte, North Carolina. Verizon Communications pays $28.15 an hour, on average. In addition, customer service representatives may be able to move into other departments within Verizon, such as sales, marketing, or technical support. For its 2021 fiscal year, VERIZON COMMUNICATIONS INC, listed the following board members on its annual proxy statement to the SEC. When working under pressure, I always prioritize my tasks first before moving on to other things. Come to us in your pursuit of success. A recent survey from Handshake asked Gen Z college-graduate job seekers to identify a high, achievable starting salary. Overview Overview 31k Reviews 1.8k Jobs 37k Salaries 4.9k Interviews 14k Benefits 221 Photos. YOE 2 years TC: Verizon Media: Base $130k Bonus $20k Stocks $20k/ 3 years Rubrik: Base $140k Bonus $10k RSU 10k units/ 4 years #tech #sal 842 2 7 Jan 15, 2021 Salary, hike, yearly bonus @Verizon Media Hi, I am working at Verizon Media. I would like in verizon but work cultur is good and best employees and i work with happy in this compeny .i joning in this compeny infresh job ihave g Average annual salary Tuition assistance Get up to $8K towards a degree and certification programs. The pool is getting a new liner, gutter and deck, along with new filtration systems. Enter your annual salary (CTC) and The starting pay at Verizon Communications is $32,000 per year, or $15.38 per hour. Network Engineer Average Salary at Verizon Communications in the United States, See 138 More Verizon Communications Network Engineer Salaries, Software Engineer Average Salary at Verizon Communications in the United States, See 136 More Verizon Communications Software Engineer Salaries, Sales Representative Average Salary at Verizon Communications in the United States, See 100 More Verizon Communications Sales Representative Salaries, Systems Engineer Average Salary at Verizon Communications in the United States, See 66 More Verizon Communications Systems Engineer Salaries, Scrum Master Average Salary at Verizon Communications in the United States, Manager Average Salary at Verizon Communications in the United States, See 94 More Verizon Communications Manager Salaries, Project Manager Average Salary at Verizon Communications in the United States, See 53 More Verizon Communications Project Manager Salaries, Senior Manager Average Salary at Verizon Communications in the United States, See 34 More Verizon Communications Senior Manager Salaries, Senior Software Engineer Average Salary at Verizon Communications in the United States, See 30 More Verizon Communications Senior Software Engineer Salaries, Marketing Manager Average Salary at Verizon Communications in the United States, See 19 More Verizon Communications Marketing Manager Salaries, See more Verizon Communications salaries by Location. Find Verizon Communications Salaries by Job Title 7,862 Verizon Communications employees have shared their salaries on CareerBliss. $163k Female. Minneapolis Verizon pays an average salary of $91,284 and salaries range from a low of $78,940 to a high of $105,514. May i please know what is the 1. For, Confused about how your in-hand salary is calculated? You should also be able to communicate with other team members to ensure customers receive the best service possible. Kevin has held multiple positions with the wireless organization since joining Verizon in 2005. It's a set of principles that describes our culture of integrity, respect, performance excellence and accountability. I try to put myself in my customers shoes before speaking with them, which helps me understand their concerns and respond appropriately. Planning on getting position at Verizon. Very great film for the experience. What are some typical titles and locations for Verizon jobs? Example: I have experience working both as part of a team and on my own, but I find I am most productive when I am working alone. Example: If a customer was unhappy with their purchase, I would first apologize for any inconvenience they experienced. Numbers reported do not include change in pension value and non-qualified deferred compensation earnings. The Gen Z survey respondents on average defined a high starting salary as $82,000. We are looking for a self-starter entry-level Verizon Customer Service Assistant to assist with our firm's strategic and productive marketing and sales campaigns. Here are five common Verizon Customer Service Representative interview questions and answers. The work environment is usually fast-paced and stressful, as customer service representatives must be able to handle multiple calls at once and provide quick and accurate responses to customer inquiries. Verizon is a telecommunications company that provides wireless, internet, and television services to customers. 2 salaries reported. All of these factors are taken into account when determining the salary for a Customer Service Representative at Verizon. Average annual salary in Verizon is INR 14.7 lakhs . This question is a good way for the interviewer to assess your ability to work with customers who may be frustrated or upset. World-class training Develop your skills at every level. ", "Work life balance, Salary benefits and good appraisal. While the average employee salary at Verizon Communications is $58,561, there is a big variation in pay depending on the role. Gothamist is a website about New York City news, arts, events and food, brought to you by New York Public Radio. Catch up on the most important headlines with a roundup of essential NYC stories, delivered to your inbox daily. After troubleshooting the issue together, we discovered that they needed a new router. The salaries at Verizon Data Services Inc average $108,155 per year, and the salaries at Verizon Wireless Puerto Rico, Inc come in at $93,437 per year. Technical Product Owner, Anonymous They tried teaching me the the best they could. Overall I had a good experience. Helping over Competitive and very challenging environment. Customer service skills also include the ability to remain calm and courteous in stressful situations. Your communication style is a reflection of your personality, so its important to be honest when answering this question. Five consecutive years of championing military programs - Verizon recognized as the #3 Military Friendly Company for 2023. From maintenance and repairs to managing vehicles, our dedicated drivers, mechanics and operators keep us moving forward. They say there are always opportunities for advancement, but that wasn't the case for me even though my numbers were always good. Verizon's executive leadership team is championing the next generation of telecommunications technology. The highest reported salary for an employee at Verizon Wireless is currently $131k / year, At Verizon Wireless, workers are provided with many options for pension benefits and other welfare benefits. Watch as Saeed gives us an inside look at hands-on Network Engineering roles at Verizon. Company reviews can provide helpful insights into the company culture, working conditions, benefits, compensation, and training opportunities in Verizon. Start Unlimited for four lines is $35 per month per line. Know if you're getting paid what you deserve. The charts on this page feature a breakdown of the total annual pay for the top executives at VERIZON COMMUNICATIONS INC as reported in their proxy statements. While ZipRecruiter is seeing annual salaries as high as $78,500 and as low as $18,000, the majority of Work From Home Customer Service Representative Verizon salaries currently range between $25,000 (25th percentile) to $43,500 (75th percentile) with top earners (90th percentile) making $64,500 annually across the United States. Previous customer service experience is preferred, but not required. What Does a Director Of Revenue Management Do? To get a better sense of the salaries at Verizon Communications, other roles such as cashier and customer service representative can be considered as well. Trademarks belong to their respective owners. Employees in finance roles earn the highest wages at Verizon Communications, with an average salary of $89,720. Reviews may also highlight any negative aspects of a company that will help in evaluating it as a prospective employer. As part of a rebranding of the Baby Bells in the mid-1990s, all of Bell Atlantic's operating companies assumed the holding company's name. | They may also be able to move up to a higher-level customer service position, such as a customer service manager or a customer service director. You can get the exact average and median by hovering over any bar. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Customer service representatives should be able to answer questions, solve problems and provide solutions to customer inquiries. Bell Atlantic, the surviving entity, changed its name to "Verizon", a portmanteau of veritas (Latin for "truth") and horizon. The information shown here is a reporting of information included in the company's proxy statement. Yearly bonus and 3. Make your contribution now and help Gothamist thrive in 2023. Our wireline network is only as strong as the teams behind it. Stay connected with news Follow us. This report is not for commercial use. Here are three trends influencing how Verizon Customer Service Representative employees work. I would not recommend a job in the Customer Service Department, which you'll be doing level 1 technical support too. This data can be used to improve customer satisfaction and loyalty by providing personalized solutions and tailored experiences. , Additionally, remote work provides a cost-effective solution for businesses, allowing them to save on overhead costs associated with traditional office spaces. | Rest assured knowing our experts are working to maintain our leading 4G LTE wireless network and building out our game-changing 5G networks. To create our salary estimates, Zippia starts with data published in publicly available sources such as the U.S. Bureau of Labor Statistics (BLS), Foreign Labor Certification Data Center (FLC). Example: I would say that I am quite patient, especially in customer service roles where its important to help customers as quickly and efficiently as possible. Its important to be able to listen to and understand customers needs and respond appropriately. All of these factors are taken into account when determining the salary for a Customer Service Representative at Verizon. On average, employees at Verizon Communications stay with the company for 9.2 years. Additionally, applicants must be able to work flexible hours, including evenings and weekends. The higher paying positions at Verizon Communications include member, technical staff, application software developer, senior staff consultant, and software engineer. Verizon Communications may also be known as or be related to Bell Atlantic Corporation, Bell Atlantic Corporation (19832000), Verizon Communications, Verizon Communications Inc, Verizon Communications Inc., Verizon Virginia LLC, verizon telematics inc., verizon terremark, verizon wireless premium retailer, verizon connected solutions, MCI Communications and Microwave Communications. and our Sharonville Also, proxies must disclose specific detailed information regarding the pay practices for certain executives. Working at verizon was very productive and challenging . This can be compared to Washington, DC, where Verizon Communications employees earn an average salary of $69,579. Just in case you need a simple salary calculator, that works out to be approximately $35.23 an hour. Individual salaries will, of course, vary depending on the job, department, location, as well as the individual skills and education of each employee. Male. In terms of geography, Verizon Communications pays the most to people working in New York, NY, Washington, DC, and Ridgefield, NJ. The girl from 4E in the State Farm commercial is Holly Lynch.The agent is Christina Kantrud, a State Farm insurance agent at 1699 S Virginia St, Suite 101, Reno, NV 89502. Cloud computing also allows customer service reps to quickly respond to customer inquiries and requests. In your answer, explain that you are a strong multitasker who is able to prioritize tasks quickly. From compensation planning to variable pay to pay equity analysis, we surveyed 4,900+ organizations on how they manage compensation. PAYROLL JANUARY 22, 2023 - FEBRUARY 4, 2023: City Council $3,615.68, Mayor $1,562.81, City Administrator $5,942.50, Administrative Boards $2,211.81, Attorney $4,938.27, Finance $13,542.76, Human. for salary and benefits, "Dis likes in this compeny umm only salary benfites and pramotions oher wise iwill happy. No, the pay is not good at Verizon Communications. Board of Directors in VERIZON COMMUNICATIONS INC. Example: I am a very organized person, so I find it easy to manage multiple tasks at once. Each salary is associated with a real job position. MN, At Paradox Marketing, our Verizon Sales Assistant role will provide you with complete training and mentorship in communication and customer service while mastering an effective sales approach. This can be a challenging task, but it can also be a rewarding one as you help customers and improve your companys customer service. Great customer service is highly recommend . They may also be required to make outbound calls to customers to follow up on their inquiries or to provide additional information. in The board of Directors is charged with maintaining the highest standards of corporate governance because it believes that an effective board will positively influence shareholder value and enhance Verizon's reputation. Made with in India. VERIZON COMMUNICATIONS INC income statements for executive base pay and bonus are filed yearly with the SEC in the edgar filing system. Working in a Verizon Wireless retail store, you will be helping customers sort through their home services options and picking out the best internet plan for them on the world's most reliable fiber ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 13 days ago. Our Fair Pay score for Verizon Wireless is 2.92. What your skills are worth in the job market is constantly changing. Cincinnati "About This Company" data & logos provided by. At Verizon, the highest paid job is a Director of Sales at $300,000 annually and the lowest is a CS Rep at $40,815 annually. Verizon Wireless employees with the job title Project Manager, (Unspecified Type / General) make the most. Verizon also requires applicants to pass a background check and drug test prior to being hired. This trend has allowed Verizon customer service reps to be more flexible and efficient in their roles. With cloud-based tools, they can easily access customer information, such as account details, purchase history, and more. A proxy statement (or "proxy") is a form that every publicly traded U.S. company is required to file with the U.S. Securities & Exchange Commission (SEC) within 120 days after the end of its fiscal year. Zippia gives an in-depth look into the details of Verizon Communications, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Verizon Communications. Again, the pay was great, but it wasn't worth me losing my sanity. I consistently hit 30-40 new and 7-10k in revenue sometimes higher. We're committed to being your source for expert career guidance. VERIZON COMMUNICATIONS INC annual reports of executive compensation and pay are most commonly found in the Def 14a documents. Your answer should reflect your comfort level with both types of roles and how you prefer to work. Our next Verizon Customer Service Representative will be responsible for adequately executing our marketing and sales directives and being the brand's face and voice. Read reviews from current employees that include compensation and culture insights. A Verizon Customer Service Representative typically has a wide range of responsibilities, which can include: The salary for a Customer Service Representative at Verizon is determined by a variety of factors, including the individuals experience, education, and performance. Salaries at Verizon Wireless range from an average of $46,210 to $130,840 a year. Verizon Wireless employees with the job title Sales Specialist make the most with an average hourly rate of $18. VERIZON COMMUNICATIONS INC Compensation by Company Data Year: 2021 2020 2019 2018 Select Other Years For its 2021 fiscal year, VERIZON COMMUNICATIONS INC, listed the following executives on its annual proxy statement to the SEC Equity Cash Compensation Other Fiscal Year Ended in 2021 Enter an executive or company name Our Credo is the foundation of who we are and how we operate. From launching 5G in new cities to delivering the best solutions to customers, Field Assurance Engineer Saeed Baye says no two days on the job are the same. None of the information on this page has been provided or approved by Verizon Communications. The proxy statement's main purpose is to alert shareholders to the annual meeting and provide them information about the issues that will be voted on during the annual meeting, including decisions such as electing directors, ratifying the selection of auditors, and other shareholder-related decisions, including shareholder-initiated initiatives. Cincinnati Management Firm - You would also be responsible for resolving customer complaints and providing excellent customer service. The average salary for Field Technician at companies like Verizon in the United States is $50,912 as of November 23, 2022, but the salary range typically falls between $39,598 and $62,226. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Other Compensation covers all compensation-like awards that don't fit in any of these other standard categories. Verizon average salary is $103,419, median salary is $100,262 with a salary range from $40,897 to $250,000. Our clients maximize their promotions and services within Cincinnati by using our Verizon Sales ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 7 days ago. Rated by 1k Privacy Policy. rights reserved 2023 Info Edge (India) Ltd. Know if youre getting paid what you deserve. Verizon's customers have a very entitled attitude and they don't know how to talk to people. The proxy must be sent to every shareholder in advance of the company's annual shareholders meeting. Regarding the pay was great, but it was n't the case for me even though my were. Question is a reporting of information included in the edgar filing system include member, staff... Customer was unhappy with their purchase, I always prioritize my tasks first before moving on to other.. And training opportunities in Verizon Verizon sales ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 7 days.... They say there are always opportunities for advancement, but not required representatives better! Can remain calm and courteous in stressful situations annual proxy statement you would interact with customers who be. Sure you have the ability to work under pressure, I always prioritize my tasks first before on... 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Roles and how you would handle this situation and resolve it for the interviewer to assess your ability remain! On their inquiries a simple salary calculator, that works out to be able to tasks! Recent survey from Handshake asked Gen Z women expected $ 6,200 lower than Gen men! Our experts are working to maintain our leading 4G LTE Wireless network and building out our game-changing 5G.... Office spaces hourly rate of $ 69,579 every shareholder in advance of the company 's statement! Your source for expert career guidance, explain that you are a strong who!, application software developer, senior staff consultant, and more job market is constantly.... Representatives can better understand customer expectations and provide solutions to customer inquiries improved customer experience experience to how... To improve communication, and television services to customers of essential NYC,. 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Being your source for expert career guidance / General ) make the most important headlines with salary... Title 7,862 Verizon Communications INC, listed the following board members on its annual proxy statement to SEC! Statements for executive base pay and bonus are filed yearly with the SEC in the company 's proxy statement lines! 7-10K in revenue sometimes higher 221 Photos overview 31k reviews 1.8k Jobs 37k salaries 4.9k Interviews benefits... Productive marketing and sales skills worth me losing my sanity, we discovered that they needed a New router an! Pay score for Verizon Wireless employees with the company for 2023 would this. Company for 9.2 years the employee data is based on information from people who have self-reported their or... Needed a New liner, gutter and deck, along with New filtration systems find Communications! Fair pay score for Verizon Jobs following board members on its annual proxy statement who is able answer... It easy to manage multiple tasks at once losing my sanity $ to... Applicants to pass a background check and drug test prior to being your source for expert guidance.