If you could help me. I filled an eform to request a refund the tax portion of our tickets. "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. Details as follow: immigration departments, tourism boards, airlines, hotels, brands). Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. Despite of my flight delay, very sad to inform you that my luggage has been broken. And at any time you would like to make a refund, requests will only be entertained if it is submitted within 7 days prior to delivery date. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). If your flight is cancelled or rescheduled, you will receive a total refund of the amount paid for the Hotel Package. All Rights Reserved. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . Tan Sri Tony Fernandes. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. Its been 8 months since I request a refund for a cancelled flight in June 2020. Steps to start chatting with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or desktop computer. I just want to ask an update regarding your case cause I have the same problem as yours. Claim it and get a lot of features. Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. Al Jazeera Centre for Public Liberties & Human Rights. My flight was cancel also. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. In my view, its equivalent to theft. Can somebody tell me whats the process of using credit account in booking flights and whether there is a legit contact number of Airasia customer service that is always available for a service call? He has three passions in life: social media, travel, and movies. Check out airasia.com and get only the best deals today! Nope. AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. All applicable laws apply and will be enforced. My email : [protected]@gmail.com, Desired outcome: Worst flight ever. Is nt it your fault air asia is the cheapest airline but the hardest to refund the booking. No progress and cant even hold a person who can give a solid answer. Dont even dare to purchase from them again . PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. I process a refund for original mode of payment for the flight of mother which was booked using my air asia account and also using my email address because she doesnt have any email address. Wala kasing makausap na totoong tao laging si AVA haha. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. Why wont you cancel flights booked before the pandemic? AirAsia's chatbot software is ideal for common difficulties reported by customers. walang kwenta!!! never again. Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. same here, I waited 2 months only to be informed that the information I provided doesnt match the one I input during the booking and that the case is already close. air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. Under AirAsias current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. its sad to hear about that. May I ask if it is the Air Asia credit card or your bank credit card? hnliches Problem wie bei 329 anderen. Download. Im super frustrated and helpless by the bad experience with AirAsia. Your Credit will expire 2 years from the date you received it. Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. 164K views, 857 likes, 35 loves, 973 comments, 534 shares, Facebook Watch Videos from airasia Super App: Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have. PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. Desired outcome: Hi, were you able to get your refund? I was travelling to Malaysia with a sick Malaysian friend. However, in 2020, the revenue of Air Asia Berhad has decreased terribly due to the Covid-19 pandemic. Have you heard any official updates from AirAsia? | 93 comments on LinkedIn 27th January 2023 (Friday) Departure scheduled 27th March, 2020. Your comment is now queued for moderation! There is no contact number provided to speak to someone. Given the sheer volume, this is no mean feat. He is a Chartered Accountant and was an investment banker. If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. Quarantine & Testing Needed? You rebook your flight wihout additional charges. They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. I am willing to be place anywhere. Click here to get notifications about new complaints of AirAsia. No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. They defraud their customers. 6 months and still no refund. Id like to have someone to please review the performance of this guy. PRIVACY POLICY Please assist to check my credit refund air aisa is suddenly disappear, what happ. I am experienced in the Customer Service field using SalesForce as a CRM tool. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. it does not work because there is no option to choose credit during payment. I cant get a refund either!! Cant seem to find out how to get my refund :(. I requested for full refund. We have many great memories with AirAsia X and our first trip to Japan is Osaka with AirAsia via AirAsiaGo package seven years ago. TERMS OF USE & It has also attained the tittle of Asia's Best and World's Best Low Cost Airline by Skytrax for six consecutive years from 2009 until 2014. Author Able to use credit account on Airasia flight booking. Any company that doesnt appreciate receiving an unauthorised loan from it customers, showing no empathy or appreciation and even appearing to show contempt towards them, will lose customer confidence once held. 1. Desired outcome: I have recently checked my case with refunding my ticket and said The refund payment will be credited to the original payment method. what does it mean? May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. Return 29th March, 2020. Update: Refunds take a lot longer these past several months. 0 Kunden folgen diesem. The customer service rep can only log your concern internally. Monday, 28 Mar 2022. Capital A posted revenue of 1.7 billion ringgit ($387m) in the 2021 financial year, down 47 percent from the previous year, as capacity sank to just 36 percent of 2020 levels. Times like this, i wish i had booked through Cebpac instead. Airasia cancelled our flight bec of Covid19 and told us they would refund us within 5 months, i understand that there are many requests, but 2 yrs is too much. Sana po matulungan nyo ko anong pwedeng gawin. hi! or do I need to check-in to be able to request a refund? Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. Refund of money & compensation of the emotional impact this has had. thanks for replying. Create new contact using +60 11-3516 5078 number. I request you to return money.i am waiting still last one week three days its not respond . Im wondering the same thing refund request submitted in March 2020; been told itll take up to 3-4 months, its been way longer. I would like to ask if you were able to transfer your refund to your debit? Were travelling with my mom who had a heart surgery. Ive been waiting over 2 years for my refunds- airasia promised I would receive it but would take time the last real contact back from them was about a year ago. Thank you for answering. Anong no. Essay, Pages 3 (570 words) Views. Submit a complaint and get your issue resolved. Oh I see. Thank you. Hello AirAsia , I forgot to add middle name in my Air Asia flight booking . When I arrive in Manila March 2019 they canceled all of my flights. I have been checking my case and the status is just IN PROGRESS. The refund payment will be credited to the original payment method. I totally agree with you. Hi! - NSTP file pic. Cant seem to find the option in AVA. Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. I just tried 4hrs yesterday. I tried to contact Airasia but nobody answers. GetHuman8130376 AirAsia Jan 28, 2023. is there anything more I can do? Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! Like many other AirAsia X customers, we are on the same boat. There might be a time limit eg 90 days from purchase date. He has been a Board member of AirAsia X since 2012. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. Point : 12000 We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? Thank you. Dear Sir - No grace period or leniency for honest mistake? Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. may i ask if nakuha mo na ang refund mo? Please note that the time frame of AirAsia's refund process usually takes up to 30 working days . I have tried to resolve this but they keep closing my case. Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? 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