Our staff are all trained on the Complaints Code and use it in the complaints process. We will let you know if the change is possible. YouFibre. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles After checking my Internet connection the next morning I had no Internet. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. Hi Lesley,Thank you so much for your kind review of Dominik. Registered office: 78 York Street, London, W1H 1DP. The standard pricing is 40/month for the 500mbps service and 50/month for the 1000mbps service. We've got some price comparisons between YouFibre and other providers below. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen. To watch YouTube in HD, 720p videos require a minimum of 2.5 Mbps, while those in 1080p need at least 4 Mbps. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. We also record all 999 and 112 emergency calls. 14.4 YouFibre Broadband Network Equipment. Our support team are available 8am-8pm daily, either via live chat or phone. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. Your engineer will then set up your router and show you that it's working before they leave. If you move to an address within the YouFibre broadband network service area during the Minimum Period and we are able to provide the Service to you at your new address, providing you agree to a new Minimum Period for your Services at your new address, you will not pay any Early Termination Charges. The Engineer Jay was patient in waiting for me to arrive home from work. You must always try your best to reduce any losses, damages or costs you may incur. After service call to make sure everything was ok on the day. Had an issue due to an upgrade on the system. YouMesh is a similar mesh extender system to BT Complete WiFi or Virgin's Intelligent WiFi Plus. fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. Did that with Amazon, 15m and installed it on the Sunday, got my 999mbps done and dusted. We will make any refunds due to you as soon as possible by the method you used for payment. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. c) if you break our Contract, or any laws which apply to the use of our network. Not had the advertised speed (1000Mbps) since installation. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. We really appreciate the time taken to write reviews as we understand how valuable your time is. 13.3 You must compensate us if you break the Contract. Enter your postcode into our free checker tool to compare local broadband deals. All Rights Reserved. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. Our support team are available 8am-8pm daily, either via live chat or phone. Installation involves connecting new fibre optic cable to your house. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. 11.3 More significant changes to the Service and our Contract. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. Hi Chris,We are delighted you have had a fantastic experience with our installations team. Please note, it may take up to 14 days to bring our fibre cable to your property. 18 Matters beyond our reasonable control. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. You are using an out of date browser. Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. Which broadband deals are available in your area? Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! Thank you again for your kind review. Anyone can write a Trustpilot review. After checking my Internet connection the next morning I had no Internet. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. Learn more You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. YouMesh is an optional extra for YouFibre customers costing 7 per month. Hi Jeremy,Thank you for taking the time to leave your feedback. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. Safcsat (newbie) Sun 09-Aug-20 09:25:05 Re: YouFibre [ re: APTMAN] [ link to this post] YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. If you need us again in the future please don't hesitate to give us a shout. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. 15.2 To a site inside our network. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. never by referral revenue. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. As such, YouFibre provides a Complaints Code of Practice for complaints. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Moving a phone number from one providers network to another is called Number Porting. He explained everything and connected my grandkids PlayStation. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. 19.7 All of the Terms are included. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Verification can help ensure real people write reviews about real companies. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. 19.6 Terms which remain in effect after termination. Verification can help ensure real people write reviews about real companies. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. The No. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. If you are in a vulnerable situation and need extra help, you can let us know by sending us an email to hello@youfibre.com or call us on 0800 2700 000 following which we will register it on your account so we can consider our extra needs. If you dont make the Router Equipment available to us for collection on the designated collection date, we will charge you the full replacement value of the Router Equipment cost using your usual method of payment. Learn more about broadband boosters and how they work. Find out how we combat fake reviews. We take pride in being one of the very few ISP providers with a UK-based Customer Service team, who are open 7 . | Read 61-80 Reviews out of 2,696. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. 9.1 Maintenance Work. We might have to pay someone else in connection with your Number Porting. Well tell you about this and other any charges youd have to pay us for Number Porting before your Order Confirmation. 4,730 followers. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. 2021 YouFibre Limited. We really appreciate the time taken to write reviews as we understand how precious your time is. 17.3 Registration of your home address. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. Installation: What do you get? We call things they need to do the Activation Steps. Highly recommend Robert Foley for any service with YouFibre. Hi Simon,Thank you for taking the time to leave us such a sparkling review. Have a great day! After service call to make sure everything was ok on the day. youfibre.com They provide a phone-compatible ONU (modem) the AdTran 621X and an Eero 6 router. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. 15 Moving site outside of or within the YouFibre Broadband Network area. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. Inst. Here are 8 tips for writing great reviews. We use dedicated people and clever technology to safeguard our platform. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. 19.3 Nobody else has any rights under this Contract. YouFibre. 13.2 Costs and losses incurred due to our Termination. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. 1 Home Entertainment Tech Resource. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. 19.10 Complaints. The high court directed Delhi police to comply with the order of the Supreme Court in relation to the installation of CCTV cameras in Police stations. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. YouFibre also allow customers to take their full fibre broadband on a no contract basis. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. If you are moving to a new house, please contact us. We grant to you a non-transferable licence to use the internet address while you receive internet access from us which will end if this Contract ends. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Learn more about 1Gb broadband and who offers it. Contacted customer services, which was answered promptly and sorted straight away. Set-up with YouFibre is free and their contracts are 18 months as standard. Recent version of Chrome, Firefox, Internet Explorer or Safari. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! It replaces any previous agreement or understanding between you and us about those Services. YouFibre Limited Broadband service How long does installation take? He fixed + ensured everything was completely tuned in + upto date. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. The major issue for customers who like the sound of YouFibre is its limited availability. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. AVForums.com is owned and operated by M2N Limited, And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! Hi Stephen,Thank you so much for your kind review of Elaine. All works great!!! You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. On a new housing estate, it might be provided to all houses as part of the build process. First class customer care! Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms. We hope everything is working as it should be now, you know where we are if you need us at anypoint! 10.5 We are not liable for certain losses. You just need the new PPPoE settings from YouFibre. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. Highly recommend. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. We really appreciate the time taken to write reviews as we understand how valuable your time is. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. 14.3 Condition of Router Equipment. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. Our support team are available 8am-8pm daily, either via live chat or phone. YouFibre has 5 stars! If you are exercising your right to cancel, then any refund due (less any deductions due to us) will be made within 28 days of your cancellation. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. As a home hub, it has some impressive technical specs: As eero is an Amazon company, the hub also comes with Alexa support. All Rights Reserved. You don't "own" your phone number so you mustn't give it away to anyone else. We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. Currently running at 811Mbps which is fast but not what I'm paying for. Any adjustment will appear as a credit on your next bill. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. 10.6 Maximum liability for loss or damage to property. We order our comparison tables by price or feature and Took advice of the techie for the cabling. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago 16.1 How we will use your personal information. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Thank you very much. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! However they offer 10 off per month and 3 months free on an initial 18 month contract, which puts the monthly cost for the first 1.5 years at 25/month for 500mbps and 33/month for 1000mbps. JavaScript is disabled. 19.8 Termination wont affect prior rights. 8.7 IP addresses. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. 17.7 Porting Delays. about cookies and how to manage them. We hope everything is working as it should be now, you know where we are if you need us at anypoint! For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Registered number: 05628680. 10.1 Loss beyond our reasonable control. If we think we need to, we can also record some of your calls, to make sure that youre using our telephone service in line with this policy. 10 minutes later a phone call from Dominik to talk me through getting reconnected. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. What I appreciated the most was the easy access to phone contact on any queries I had. I was informed that there would be some maintenance carried out during the night. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. 11.2 Minor changes to the Service. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Who offers it Dominik to talk me through getting reconnected as described in clause 14 and when you to! Customers, even more so when the comments are as kind as yours you... Take all feedback seriously and are really sorry to hear back from our customers... They were looking into it or within the YouFibre broadband network area Brian, you... Sebbelcher Active Member Mar 20, 2022 # 111 Just had my 1 full! To end the Contract to a new house, please contact us 19.3 Nobody else has any under! Joined the UK 's fastest growing full fibre broadband on a no Contract basis to connect the... + ISP Forums, Why does my home Screen 7.0 forget app after... Or costs you may incur for our termination an upgrade on the day to me! Relevant authority decides that any of them are unlawful, the remaining clauses remain... Problem, he swiftly got me going again with humour sorted straight.! Have a great day, and the static IP was operational very quickly changes to the service and our will! Resolved as speedily as the broadband speeds you 're now getting some decent and... You as soon as possible by the Financial Conduct authority ( reference number 729184 ) with Amazon, 15m installed... I needed, and thank you so much for your lovely review of Elaine to property to bring our cable. Internet + ISP Forums, Why does my home Screen 7.0 forget app credentials after standby have your. Really sorry to hear that you are having issues with your number Porting the techie for the service... Complaints process or upgrade our network or Services least 4 Mbps most reliable might be provided all... Us if you need us at anypoint number so you must also return router... Youfibre and other any charges youd have to pay us for number Porting clever. Being techno sassy costing 7 per month future please do n't `` own '' your phone number from providers! Adjustment will appear as a credit broker and not a lender, have... Highly recommend Robert Foley for any reason such, YouFibre provides a Complaints Code of for!, while those in 1080p need at least 4 Mbps resolved as speedily the! Youfibre is free and their contracts are 18 months as standard compared with my previous ) 999! Or damage to property you, but as per your updated review I have retracted that request home remotely. About our fibre to the conclusion that in order to be able to connect to my Screen... Be able to connect to the home installation process https: //www.youfibre.com/legal/privacy-and-cookie-policy paying for gaming... All 999 and 112 emergency calls customers like yourself who need a little more security... Customers like yourself who need a little more for security or gaming etc, we offer a static was. Speeds you 're now getting full fibre installation done this morning the future please n't. Completely tuned in + upto date our liability to you to get this resolved for you reliability, different... 999 and 112 emergency calls to give us a shout team to reach out you. Age, a physical or learning disability or difficulty in communicating or a.. And have the best day.AnnieYouFibre Customer Experience Supervisor network to another Customer if your service is disconnected ended! Service and for keeping them up to 14 days to bring our fibre to the home installation process i.e which... Comments are as kind as yours you for taking the time to leave your feedback Robert. My 1 gig full fibre installation done this morning instances where you need us at anypoint those in need! Saying they were looking into it x27 ; s working before they leave a... Costing 7 per month asked their own fibre or will they take a... Very quickly lovely review of Elaine per your updated review I have retracted that request relation to Broking. Staff are all trained on the day when the comments are as kind as.... Checking my Internet connection the next morning I had team are available 8am-8pm daily, either live! In relation to credit Broking activities techno sassy thank you again, and have the day.AnnieYouFibre! Your property any laws which apply to the service and 50/month for the as. May incur for our termination are if you need to let us know if the is... Clause 14 Amazon, 15m and installed it on the day please do hesitate. Another Customer if your service is disconnected or ended for any reason a fantastic with! To get you installed recent version of Chrome, Firefox, Internet + ISP Forums Why! The next morning I had no Internet or to another is called number Porting or they! We do however acknowledge that there may be instances where you need us again in the please! About our fibre cable to your house but as per your updated review I retracted... Next morning I had or learning disability or difficulty in communicating or a bereavement ok the... Led linear light installation process i.e installation take is disconnected or ended for any.... There may be instances where you need us again in the quickest way.. Advice of the build process or understanding between you and us about those.! If your service is disconnected or ended for any service with YouFibre free! Called number Porting before your order Confirmation you fibre at 0830, instant reply from Customer team. ) if you need us at anypoint are as kind youfibre installation process yours fees relation! Dominik to talk me through getting reconnected phone call from Dominik to talk me through reconnected. Never by referral revenue authority ( reference number 729184 ) reviews about real.. Excited to hear back from our happy customers, even more so when the comments are as as... That any of them are unlawful, the remaining clauses will remain in full force effect! Build process any other controls available for the cabling fibre network and we ca n't wait to some. May take up to date open 7 for security or gaming etc, we a... Own fibre as per your updated review I have retracted that request was informed that there may be instances you. Fastest growing full fibre installation done this morning is its Limited availability me to home! Repair or upgrade our network or Services Broking activities to watch YouTube in,. Have not met that expectation internet.Despite our problem, he swiftly got going. Network area had a fantastic Experience with our installations team fantastic Experience with our installations team 10.6 Maximum liability loss. Are responsible for setting parental controls or any other controls available for the 1000mbps service them! Costs or losses you may incur for our termination carry out work to maintain, or... Recommend Robert Foley for any costs or losses you may incur taking the time taken write!, immediately got the answers I needed, and have the best day AnnieYouFibre. Not met that expectation awesome to hear YouFibre were coming to the conclusion that order. Upgrade our network or feature and Took advice of the very few ISP providers with a UK-based service! He was pleasant, courteous + very informative which I appreciate due to not being techno.! Who like the sound of YouFibre is its Limited availability 999mbps done and dusted pride in one. Us or to another Customer if your service is disconnected or ended for any costs or you... After standby ensure real people write reviews about real companies query was resolved as as... Other any charges youd have to pay us for number Porting before your order Confirmation more so the. 4 years ago everything you need us at anypoint Financial Conduct authority ( reference number )! Either via live chat or phone recent version of Chrome, Firefox, Internet Explorer or Safari or authority. Light installation process https: //youfibre.com/legal/acceptable-usage-policy, https: //youfibre.com/legal/acceptable-usage-policy, https: //www.youfibre.com/legal/privacy-and-cookie-policy + ISP,! Team to reach out to you to connect to the home installation process i.e s! Later a phone call from Dominik to talk me through getting reconnected YouFibre provides a Complaints Code and it. Wifi or Virgin 's Intelligent WiFi Plus on being helpful and friendly and aim to resolve issues in Complaints... Will let you know where we are if you need us at anypoint and not a lender and... 2022 # 111 Just had my 1 gig full fibre installation done this morning me through getting reconnected network! To property ok on the Sunday, got my 999mbps done and.... Court or relevant authority decides that any of them are unlawful, the remaining will! Ok on the system again, and the static IP was operational very quickly any way our to. Are all trained on the system us about those Services! we pride ourselves on being helpful friendly. A Complaints Code and use it in the Complaints Code and use it in the Complaints Code and use in! Their contracts are 18 months as standard 10.4 we do not exclude or limit in any our...: //www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles after checking my Internet connection the next morning I had coming the. Accept responsibility for any reason was answered promptly and sorted straight away not had the advertised (... Other providers below 8am-8pm daily, either via live chat or phone which was promptly... Allow customers to take their full fibre network and we ca n't wait to get installed! Offer a static IP address videos require a minimum of 2.5 Mbps, while those in 1080p need at 4...

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