There is very little that you can do to avoid this sort of occurrence. The shipper may have forgotten a ZIP code, or maybe they did not provide the proper contact information for the recipient. How Many Stamps Do I Need? There are many different reasons why DHL might place a package on hold, and these can range from inclement weather to incomplete information from the shipper. If the shipment is rejected by the buyer as a result of such taxation, no refund will be made because the product is not received and the product return process cannot be started . Dont be anxious; when the courier reopens for business, your delivery will continue on its way. This all depends on where you are shipping your product. This might happen due to bad weather or simply because DHL needs to make a change of plans. The amount of time that the package spends on hold differs depending on what is causing the delay. This is especially important for international shipments. See also What is the main cause of subsidence? Same, but in Hong Kong as well. First, keep an eye on how long the on hold status message has been displayed. Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. There is also a possibility that your parcel may have already reached the port of destination. The hold normally isn't longer than 1 week. Why is your DHL shipment on hold & what is causing this? When packaging your shipment, it is very important that you pick a suitable, sturdy container. This may take a few days or even a week or more, but hopefully, your parcel will soon be en route again. Mine is exactly the same as yours been on hold in hong kong three days and it was scheduled for delivery tomm . There are times when the vessel needs to make an emergency stop at another port until the weather improves. Nothing same on hold messageI called DHL again today and they just said wait and deal with it smfh. Press J to jump to the feed. No matter what option you choose, be sure to contact DHL customer service so that they are aware of the situation and can provide you with updates on the status of your shipment. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. In some cases, DHL might remove this shipment status in a day. They can advise whether they need information from you to help clear the issue. The sender will be the one to coordinate with DHL since the transaction happened between them. or Select a different location. Holidays are perhaps the biggest reason why even a domestic shipment can get held by DHL. Customs clearance usually takes only around 24 hours. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. In the insurance industry, examples of Acts of Nature are bad weather conditions and other forms of natural disasters. For example, if the package is damaged or if there is something wrong with the contents, DHL may need to investigate before they can release the shipment.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_8',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'postalguidance_com-medrectangle-4','ezslot_9',104,'0','1'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0_1');.medrectangle-4-multi-104{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. DHL may occasionally place a hold on a shipment simply because its being sent to a high-risk destination. In that situation, your shipment will have to wait in line for the next vessel that can safely transport it to the target port and, finally, to you. Unfortunately, you cant know for sure the reason for your package being held without contacting DHL. This is somewhat a result of the reason mentioned above. You will get a clear picture to find out where things went wrong. Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. Showing our 5 star reviews. The only real advantage of canceling the shipment and placing a new one is that youll be able to use a different carrier who might get the job done more quickly. Try it free. For instance, before an importer or its import broker can make a Customs entry, U.S. Customs requires commercial documentation. On hold is a very frustrating update to see, because you will often be left without any information about how long the package will be delayed for or when it should resume its journey. When we mention port congestion, we mean that the ship transporting your cargo has no available berth, and it indicates the ship will still have to wait for a berth slot. This can sometimes lead to a lack of transport options, especially during busy times such as holidays. The hold normally isnt longer than one week. Contact your receiver to see if the company is open for deliveries. No, on hold does not refer to a parcel that has been misplaced. It could also be more local to your delivery area. A notify party coordinates with all other parties involved in order to monitor the movement of the parcels. Consumers complaining about DHL most frequently mention customer service, next day and wrong address problems. Among the details indicated in this document are the buyers name, sellers name, origin, and list of commodities for shipment. The courier business will almost certainly be unable to contact both the vendor and the recipient. Norway. The combination of increased volume and decreased staff has led to more and more shipments being placed on hold until the workforce can catch up with the work that needs to be done. Frequently Asked Questions. Complete a change of address online and deliver the form to your local post office. If your shipment has been on hold for longer than a couple of days, you may want to contact DHL to check on the status of your package. Delivery delays can be caused by events beyond the control of DHL, e.g. This is not a common issue in the United States, but it does happen pretty frequently in other countries. In case you needed the package urgently and your shipment gets on hold, you have the option to cancel the order. But then, like the other causes of delays, it brings inconvenience, especially if the shipment is strictly following a deadline. Generally, no, you do not need to do anything. This process can sometimes take a while, especially if there are a lot of shipments ahead of yours. Some packages might even take weeks to clear customs in situations like this. 'Cause I'm on a Ghost Ship drowning my" An item can theoretically be placed on hold for an extended period; however, this rarely happens. How much does it cost to dismantle a pool table? There are a few things you can do to avoid having your DHL shipment placed on hold. I mean due to covid, lots of couriers are holding packages for up to a week before delivering. This is the BEST service around for mail forwarding. Regrettably, you cannot simply pay more to ensure that your package does not become stranded somewhere. The best thing you can do is contact DHL for updates. How Long Can You Go Without an Oil Change After the Light Comes On? swapping courier, passing through customs, etc. DHL isnt a small shipping company but its not as big either as some other carriers. An example would be a typhoon in the area of the sender. If there is a severe storm or other such weather conditions that are making it unsafe for the drivers to be on the road, your shipment will be placed on hold until the weather clears up. You have no further impact on the matter if you have done all of these things. You might find that some simple delays are cleared within 24 hours, while others might require several days or even weeks. Yea not looking good boys both mine are still on hold. Any luck? India. Lack of information about the person sending the parcel, Lack of available transport (trucks, planes, ships), A natural disaster or even just bad weather causing delays, The need to wait for a local courier to take charge of the package. Once your package has been processed, delivery is based on the service selected by the sender of your package. It also indicates that the shipment is available for Customs release. Unfortunately, this is often a problem for all carriers and not just DHL. Keep refreshing that status to determine when the package is back on its way and get an updated delivery date. (Solved!). Inadequate information provided by the sender, Incomplete documents required by the U.S. Customs, Damages brought about by natural disasters, Toxic Substance Control Act (TSCA) Declaration, Accomplished forms required by other government agencies (the U.S. Food and Drug Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others). Estimated Delivery Date October, 19 2021 - By End of Day Further Detail DHL cannot move the shipment or attempt delivery due to a local issue or restrictions imposed by the regulatory authorities. Your package may be on hold because of any of the following reasons: You will not know which of these things is causing the delay, because the DHL message will not contain any other details about it. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. Can you just imagine the further inconvenience it can bring if the senders contact details are insufficient too? If a natural disaster has destroyed a port, DHL has no choice but to send your package by the next best route, and this may prove slower. DHL might have packages or freight waiting to be loaded onto a vehicle or vessel, but there are none currently available. It simply means that your package is not currently moving for one of the reasons given above. Why is my DHL shipment on hold in Hong Kong? It also means that the consignment is ready to be released by Customs. However, there are times when a call to DHL customer service might be necessary. Delays can also be caused by problems with DHL or clearance problems with border customs offices. Indeed, it sometimes happens when the package is very close to its intended destination. But the delivery time may lengthen due to unforeseen factors such as weather conditions, traffic jams, congestion at the airport, failed delivery attempts, and a few other factors. How to Contact DHL About a Shipment on Hold. Remember to keep an eye on it so you can find out when it arrives. Contact your carrier Ensure that your shipment is actually stuck in customs. You can usually get more information on the reason for the delay by contacting DHL customer support. This problem obviously occurs most frequently on international shipments. For example, if DHL is unable to deliver a package, they may hold onto it until the recipient is available to receive it. Yes mine order is also on hold, and also coming to north America. ), it can also happen within a country. In this case, DHL will usually attempt to contact both the sender and the recipient to try and get the correct information so that they can make a delivery attempt. Particularly in the Middle East, social unrest can cause delivery of your package to be delayed. Sometimes, the problem is with the sender, but there are times when the problem arises from the recipient too. Bad weather conditions are a common cause of shipping delays. SIGN UP OR LOGIN NOW. A common message that people see from DHL is DHL shipment on hold or shipment on hold DHL. What does this message mean? You can find more information about customs on the website of your local customs authority. The amount of time that DHL will hold your shipment can vary depending on the reason for the hold. None currently available DHL might remove dhl shipment on hold hong kong shipment status in a day sender but... 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